Full set of working responsibilities

Your goalwill be to guarantee uncommon client care with the perspective on derivingcustomer bliss and fulfillment with the item and the services.Since no day will be same, you would have to have inside and out comprehension of theproduct with steady learning.

Thisposition offers various obligations with the potential chance to work intently withother practical regions inside the business.

Obligations

Handlingthe support tickets flood inside the predefined SLAs. Guaranteeing speedy response& goals.

Identifyand assess clients' requirements to convey fulfillment

Provideaccurate, substantial and complete data

Managecomplaints, give legitimate arrangements and choices through email and calls withinthe time limits; follow up to get goal

Testing& Investigating the worries at your end prior to including specialized groups

Identifyingthe main driver of the worry and getting it settled by the concerned group

Followcommunication systems, rules, and approaches

Gothe additional mile to connect with clients

Constantlytesting and investigating the stage, sharing inputs/ideas

Givingplatform walkthroughs at whatever point and any place required

Beingthe primary resource for all clients

Coordinatingwith partners, clients and partners

Necessities

1+years experience of demonstrated client confronting experience or experience as acustomer support agent

Strongability in involving IT for proficient use and can deal with to some degree technicalqueries from clients

Exceptionalwritten correspondence expertise and a decent audience

Abilityto perform various tasks, focus on, and control time really

Soundknowledge of HTML, CSS, JavaScript, MySQL or some other information base

Willingto show up on Saturday or Sunday and unpredictable hours which will incorporate night shifts

Resultoriented and critical thinking mentality. Responsibility towardscustomer fulfillment

Open to drawing in with worldwide customersand building brilliant working relationshipPOSITION: Client assistance Subject matter expert (Voice process)

OJ Business Inc. is a quickly developing retailer serving the US market through OJ Commerce.com and different commercial centers like, Flipkart, and eBay. OJ Trade is a secretly held, productive organization settled in Miami, Florida, USA with a 100 percent devoted back - office in Chennai. The workhours are adaptable with transcendently India business hours with some cross-over with US Eastern Time business hours in view of need.

Experience: Absolute 3-4 years' involvement with Telephone support

Ranges of abilities:

Position is liable for settling client issues by means of inbound calls, Visits or Messages.

Taking care of Client Questions

Answer any cases put together by clients.

Answer Client Messages

Work with Help Tickets

During this interaction, examining any mistakes committed and give criticism to further developing methods.

Capable to give opportune and viable goals to US clients.

Completely mindful to enchant planned client with good assistance

Work on the nature of the client communication consistently.

Will be expected to work with specialists in different nations through far off meetings.

Beneficial Abilities:

Competitors with experience in web based business/online retail

Ought to be agreeable in managing senior authority (inner and outer)

Relational abilities - Incredible verbal and composed relational abilities with capacity to make sense of thoughts obviously.

Self-propelled and adaptable, with a capacity to freely work.

Shift Timing: Ought to be adaptable to work in Night Movements (6PM to 3AM and 9PM to 6AM IST)

Telecommute

Flipkart remote customer service jobs, Flipkart part time remote jobs