Full job description

Position Overview:

As a Service Advisor specializing in heavy-duty mechanic work, your primary responsibility is to act as the liaison between customers and the service department. You will coordinate service appointments, communicate vehicle issues and repair recommendations to customers, and ensure that all service work is completed efficiently and accurately.

What's in it for you:

• Attractive Compensation: Earn a competitive salary ranging from $65,000 - $68,000.
• Investment in Growth: Access employer-paid technical training tailored to your needs, ensuring continuous skill enhancement and career advancement.
• Work-Life Balance: Enjoy paid vacation time.
• Comprehensive Benefits: Benefit from company-paid extended health coverage, basic life insurance, disability support, and wellness programs.
• Financial Security: Plan for the future with employer RRSP matching.

Key Responsibilities:

• Welcome and assist customers, addressing their service needs.
• Communicate repair recommendations clearly, including costs and timelines.
• Schedule appointments efficiently and prioritize service orders.
• Coordinate with the service team for timely repairs.
• Maintain accurate records of customer interactions and repair orders.
• Prepare invoices, process payments, and manage warranty claims.
• Collaborate with service technicians and parts staff for smooth operations.

Qualifications

• Previous experience as a service advisor or in a related customer service role within the automotive or heavy-duty truck industry.
• Strong knowledge of heavy-duty truck mechanics, including engines, transmissions, and electrical systems highly desirable.
• Excellent communication skills, both verbal and written, with the ability to explain technical concepts to customers clearly.
• Proficiency in computer systems and software used for scheduling appointments, generating invoices, and maintaining records.
• Customer-focused attitude with a commitment to providing exceptional service experiences.
• Ability to work effectively as part of a team, collaborating with service technicians, parts department staff, and other dealership personnel.

Who we are:

P&R Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 18 branches. We also have over 100 branches globally spanning the USA, Mexico, and Australia.

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