Position Summary...

What you'll do...

We are looking for Operational Tech lead who will be required to solve critical problems for Global Integrated Fulfillment application's Production Support function. This Global Integrated Fulfillment function provides software solutions to Walmart associates for Picking and Dispense while serving our customers across chain of stores.

This role would be part of a team with rotational shifts in order to provide 24/7 support.

About Team:
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. From groceries and entertainment to sporting goods and crafts, Walmart U.S. offers an extensive selection that our customers value, whether they shop online at Walmart.com, through one of our mobile apps, or in-store. Focus areas include customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization.

What you'll do:

• Be Single point of contact for Level 2 and Level 3 trouble shooting and issue resolution, Root cause analysis, and fix recommendations for the long term.

• Provide Technical solutions to support Engineers who will provide round the clock support collaborating closely with Stakeholders in US.

• Should be very effective in standup the support team at a faster pace, so that Development team can focus on product development.

• Audits complex critical systems delivery for business processes.

• Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans.

• Should be able to do the RCA and pinpoint the issue for SMEs to provide code fix.

• Models compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity.

• Provide and support the implementation of business solutions

• Reduce the impact of application and infrastructure failures on business delivery.

• Support Field Support area of responsibility, developing tools, automation, monitoring and alerting solutions across applications and infrastructure.

• Review and analyze Incidents to identify root causes (RCA), correlate events, and document Problems.

• Be adept in designing Architectural solutions for Support Tools and Automation.

• Would be required to deal with global stakeholders.

• Build utility tools to automate routine tasks which will help operations and support team.

• Document Tribal knowledge i.e. Constant upkeep of documentation and runbooks to ensure that teams get the information they need right when they need it.

• Determine and compile metrics for reporting.

• Support Training environment and Production environment releases (code pushes and configuration changes) as needed.

• Handle network/system administration duties including, but not limited to; installing, testing, configuring, monitoring, maintaining, supporting, and optimizing all network services hardware, peripheral devices.

What you'll bring:

10 Years of experience in overall IT.

You should be detail oriented, have superior verbal and written communication skills, strong organizational skills, able to multi-task at once, able to work independently and can maintain professionalism under pressure.

You should be able to identify problems before they happen and implement solutions that detect and prevent outages. You have ability to accurately prioritize projects, make sound judgments, work to improve the customer experience, and get the right things done.

Senior, Software Engineer - Production Support