Job Description

Work Where You Matter

At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.

Company Overview

In this role, you will obtain customer feedback, answer customer queries and resolve issues via appropriate channels, maintain excellent knowledge of our products, services, and offers. A top-notch Customer Care Specialist will demonstrate excellent time management skills and be passionate about customer service and self-improvement. Ideal candidates should be great brand ambassadors who are willing to go the extra mile to ensure customer satisfaction.

Job Details

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels
• Immediately escalating serious complaints or issues that you are not equipped to deal with
• Liaising with colleagues or managers to find the best solutions to customers’ issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible
• Maintaining a polite, helpful, and professional manner at all times
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improve.
• Familiarizing yourself with new products, services, and offers as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents, as needed.
• Respecting client confidentiality at all times

Qualifications

• Previous experience in a customer service role is preferred
• The ability to respond appropriately under pressure
• Sound judgment and excellent problem-solving skills
• The ability to speak a second language may be advantageous
• A positive attitude and the ability to build relationships with clients
• The flexibility to work irregular hours, when required
• Superb written, reading comprehension, and verbal communication skills
• General computer knowledge including Microsoft applications.