Groupe Maskatel Québec S.E.C. is a local media communications organization offering Web access, computerized TV, and telephone utilities to both private and business clients. Settled in Holy person Hyacinthe, Maskatel is propelling its fiber optic organization arrangement to improve its administrations.

Driven by a culture zeroed in on pride, client experience, and representative commitment, we are a profoundly cooperative group situated towards arrangements.

Groupe Maskatel is focused on building a talented labor force that mirrors the variety of the populace in our districts. In this way, we have executed comprehensive determination processes and a working environment liberated from separation.

Outline

Answering to the Manager, Specialized Help, and in a Call Community setting, the level 1 specialized help consultant answers clients who contact the organization with specialized issues connected with media communications administrations and items presented by the organization like web, TV and communication.

Key Liabilities

Answer demands for specialized help connected with the different specialized issues experienced by clients through the different correspondence stations made accessible to clients (phone, talk, and so on.)

Make a ticket for every client contact and try to record it well

Analyze issues

Take care of specialized issues by supporting the client in the meantime

Raise issues (through passes) to a more significant level on a case by case basis and guarantee follow-up

Complete trades of deficient hardware if essential

Call recently associated clients to check the nature of administration and answer questions if essential

Take voice message messages and circle back to them

Basic Capabilities

Have a finished secondary school certificate

DEP in registering, systems administration or specialized help (or comparable information)

Information on English and French, oral and composed, throughout their obligations, this individual will be expected to cooperate with French and English-talking partners

Have incredible critical thinking abilities

Have client assistance abilities

Show great listening abilities and incredible simplicity of articulation

Be a decent popularizer

Be in charge of feelings (your own and those of clients)

Be an amazing cooperative person

Have instructing or training abilities (information move)

Flexible and great flexibility

Purposeful and thorough

States of work

Position joined to the Holy person Hyacinthe office (Workways Remote Profile)

Full-time position (40 hours/week)

Bell Customer Support Job, Work From Home, Remote Job