Responsibility

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

The candidate will be part of the McKesson Pharmacy System (MPS) Training Team under the leadership of the Manager of Training. The primary focus of this position is to provide product-specific training to external customers throughout the implementation timeline. The candidate will host various instructor led training classes for pharmacy staff, in addition to providing onsite support and training during go live week for implementations of various sizes for MPS technologies.

The candidate will support training for single or multi-site Digital, Specialty, Health System, or Chain operations.

Travel to customer sites is required.

Key Responsibilities

• Explain and train the structure and functions of software, applications, and platforms within the McKesson Pharmacy Systems portfolio
• Ability to quickly learn and maintain understanding of MPS products as releases and updates are published
• Conduct virtual instructor-led training classes for multiple students
• Provide support and on-the-job training at customer locations during go live week
• Provide accurate and timely documentation and reporting to direct management and implementation teams on training item status, issues, progress evaluation, and attendance records
• Work with other technical trainers to prepare, execute minor updates, and maintain quality training
• materials to ensure the value of customer experience
• Work with Implementation teams to understand a customer’s persona, business strategy, and needs to better prepare for training

Minimum Requirement

Typically, minimum 0-2 years of relevant experience. May have degree or equivalent.

Education

4-year degree in business, communications, education or related field or equivalent experience.

Critical Skills

• 1+ years of Implementation or Training Experience
• Direct technical training experience of software products, applications, and/or services.
• Experience should include onsite, classroom, and distance learning.
• Overnight travel required from 75% to 100%
• Proficiency with Microsoft Office Business suite, specifically MS PowerPoint
• Ability to adapt to external customer communication needs and learning styles
• Proven effective professional communication skills at all levels of an organization.
• Ability to work collaboratively with cross-functional and customer teams.

Preferred Skills

• Pharmacy technician or equivalent experience in a Chain, Mail, Specialty, or Digital pharmacy environment.
• Experience with change management techniques
• Proven experience in applying well-developed problem-solving skills (quantitative, conceptual,
• consultative, analytical) working with all levels of an organization.
• Ability to follow and document training progress using an established documentation standard
• Ability to successfully complete tasks with minimal oversight.
• Microsoft Teams experience
• Strong training background.
• Strong interpersonal communication skills.
• Strong written and verbal skills.

Physical Requirements

Large percent of time is at customer sites. Requires physical demands of travel and standing for 10-12 hours per day while on location.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

Associate Technical Trainer