Full job description

We're excited to announce anSocial Media Content & Review Moderatorposition available in Arizona! We are committed to creating an inspiring and inclusive experience, celebrating our diverse culture, and offering a variety of benefits and opportunities. Be a part of the journey of empowerment and engagement.

Featured Perks & Benefits to Keep You Inspired:

• Medical plans with choices to fit your needs
• Dental and Vision insurance options
• Health Savings Account (HSA) with employer contribution
• Financial security benefits including 401k Plan with company match
• Company-paid life insurance +addl voluntary life
• Paid short-term disability +options for long-term disability

Wait, we've got more!!!

• Supplemental life insurance with critical health insurance and accident insurance
• Vacation program accruing immediately upon hire
• Sick time when you need it
• Paid holidays + floating holidays to celebrate those special times
• Company-sponsored wellness initiatives
• Continuous education with development programs and more!

Here are some responsibilities for a potential Social Media Content and Review Moderator:

• Monitor user-generated content across social media platforms (Facebook, Instagram, Twitter, LinkedIn, etc.) to ensure compliance with community guidelines and company policies.
• Review and approve or reject content based on predefined criteria.
• Create a monthly content calendar with site teams for local content posting
• Identify and remove inappropriate, harmful, or spam content promptly.
• Monitor and manage customer reviews on various review platforms (Google Reviews, Yelp, etc.).
• Respond to positive and negative reviews in a professional and timely manner, addressing customer concerns and highlighting positive feedback.
• Escalate critical issues to the appropriate departments for resolution.
• Engage with the online community by responding to comments, messages, and inquiries in a friendly and professional manner
• Foster positive relationships with users and encourage constructive interactions.
• Generate regular reports on content moderation and review activities, including key metrics and trends.
• Provide insights and recommendations for improving community engagement and brand reputation.
• Collaborate with the marketing and legal teams to develop and update content moderation policies and guidelines.
• Stay informed about industry trends and best practices in content moderation and online community management.
• Proper billable tracking
• Onboard/Offboard social media accounts and connect issued tracking data

As the ideal candidate, your background includes:

• 2+ years working with website design and website maintenance
• Experience working in the property management industry as a leasing agent or above
• Excellent oral and written communications skills
• Must have a valid drivers license, current automobile insurance and reliable transportation.
• Background and credit check, pre-employment drug screening, and employment verification required.

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