Overview

Come build community, explore your passions and do your best work at Microsoft. This opportunity will allow you to bring your aspirations, talent, potential - and excitement for the journey ahead.

The HR Services center of excellence provides operational and support services for Microsoft HR programs, with primary areas of focus being customer support services, core HR operations (HR data administration, onboarding, leave administration, staffing, learning & development, etc.), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the overall effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide. The HR Services Advisor is a member of the HR Services organization and plays a key role in the ensuring data quality, enablement of downstream applications and processes to perform as expected, and maintaining a compliant HR services organization.

This position requires an action oriented professional, who will be primarily responsible for using their exceptional problem solving, customer service and data entry skills to support HR Services operations. The ideal candidate will have hands-on knowledge of SAP HR, experience working in HR shared services, and most importantly the ability to exercise responsibility for maintaining position, employee and contingent staff data worldwide, while ensuring the accuracy, integrity and confidentiality of the data. To be successful in this role, the individual in this position will need to excel at: operational execution, attention to detail, customer service, analytical problem solving, communications, and continuous improvement.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Human Resources (HR), Business, or related field.
  • OR equivalent experience.

Additional or Preferred Qualifications

• Solid knowledge and proficiency in SAP system (preferably HCM module, Employee Central, Success Factors).
• Experience with working in projects, process improvement skills, stakeholder management, mastery of processes and ability to train others.
• Willingness to work across varying work schedules (e.g. 6.30am-3pm / 9.00am-5.30pm / 1.30pm-10.00pm).
• Ability to handle sensitive information and to make decisions that impact customer service levels with a sense of urgency.

Responsibilities

• Ensure quality data entry completed within SLA depending on priority & complexity
• Working in a highly data sensitive environment, responsible for protecting Data Privacy at all time and adhering to confidentiality requirements to promote zero breach of compliance policies
• Recommend solutions to process failings and contribute to the continuous improvement process
• Independently responds to complex internal and/or external partner issues, advocating for the partner/customer, and influences the decision making on deliverables.
• Provide customer support by working with internal partners or customers worldwide, to answer questions and resolve transaction problems. Able to independently resolve exceptions by using discretion
• Participate in implementation of new business policies and processes. Participates in process redesign and recommends changes to the existing process by using independent judgment and discretion, resulting in improved operational efficiency
• Become procedure expert in area of group support specialty. Using discretion, is able to recommendations on how to handle exceptions, resulting in successful compliance

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