Job Description

At Gilead, we’re creating a healthier world for all people. For more than 35 years, we’ve tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world’s biggest health challenges, and our mission requires collaboration, determination and a relentless drive to make a difference.

Every member of Gilead’s team plays a critical role in the discovery and development of life-changing scientific innovations. Our employees are our greatest asset as we work to achieve our bold ambitions, and we’re looking for the next wave of passionate and ambitious people ready to make a direct impact.

We believe every employee deserves a great leader. People Leaders are the cornerstone to the employee experience at Gilead and Kite. As a people leader now or in the future, you are the key driver in evolving our culture and creating an environment where every employee feels included, developed and empowered to fulfil their aspirations. Join Gilead and help create possible, together.

Job Description

The Head of IT Commercial will report to the Vice President, Head of IT Business Systems and be responsible for overseeing functions including:

• Business Partnership: Serve as IT counterpart to Chief Commercial Officer Organization and support their organization’s work to accelerate patient access to Gilead medications. Understand the value drivers of the business and ensure IT solutions enable profitable commercial opportunities to grow revenue and market share

• Strategy: Set the objectives, priorities and goals of the organization and ensure KPI attainment is achieved; Implement marketing automation, evolve operations, optimize field enablement and build engagement analytics

• Management: Oversee Commercial IT group including employees and contractors and improve customer and patient experience, improve speed to market, reduce cost per asset and campaign and help optimize agency spend across Marketing

• Improve Speed to Value: Continue work to invest in cloud-first business architecture, ensuring scalability to meet unanticipated business demand and continuously invest in innovation to incubate new opportunities for differentiated growth

• Data & Analytics: Develop cross-channel customer insights, execute customer profile mastering and authentication, leverage AI/ML to develop advanced insights across channels and utilize data inputs to recommend the best action

• Execute on current strategy: Build a scalable, agile foundation and mindset of capabilities, differentiated through intelligence and information, ensure an optimal omni-channel customer experience, pursue long-term transformation while gaining incremental short-term value and work towards filed and medical customer engagement optimization leveraging inputs

• Field Force Enablement: Lead the team to act on customer insights and behavioral preferences, enable non-personal channel engagement for reps, leverage customer insights for personalized engagement and drive next best action with customers

• Value & Access: Continue work to roll out Global Pricing governance model, initiate implementation of Pricing technology roadmap and execute Global change management plan

Essential Duties and Job Functions

General responsibilities for this position will include (but are not limited to) the following:

• Collaborate with business partners to identify future business needs and prioritize resources/effort on evolving capabilities from research to release

• Build Data and Analytics Foundation and implement Commercial Capability Quick Wins and foundation for better customer insights

• Enhance business value through collaborative identification of business needs

• Serve as primary point of engagement with Business Partners on requirements definitions. Participate on business strategy and capabilities as intake for PMO & Technology Roadmap

• Develop Business Cases for Ideation and Project Prioritization. Ensure Business Value/Outcomes are realized and prioritize business needs

• Ensure governance and executive sponsorship across business units

• Ensure necessary business processes are documented and business ownership is available for projects and ongoing compliance activities

• Establish Business Domain Architecture and partner with business to establish Analytics Strategy and collaborate with Development of Business Solutions

• Leverage key strategic commercial platforms as the foundation for delivering global business outcomes

• Optimize organizational focus on core capabilities and leverage partners to provide high value services

• Embed and measure user experience and value realization in every stage of investment decisions

• Create insight based high quality customer experience

• Provide robust content and easy to use, personalized engagement

• Enable advanced digital channel capabilities

Education

• Bachelor's or master's degree in computer science, business administration or related field, or equivalent work experience

Experience

• 15 or more years in IT and business/industry

• A minimum of 5-7 years of leadership responsibilities

• Expert experience in relevant platforms (Salesforce, SiteCore, Azure, Teradata, Veeva CRM/PromoMats, ACTO for Learning & Development, CVent, and IQVia)

• Experience in business/industry (beyond IT), managing cross-functional teams or projects, and influencing senior-level management and key stakeholders

Knowledge and Skills

• Strong leadership capability, executing as appropriate in the areas of responsibility

• Expertise in budget planning, financial management, and workforce management

• Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs including the ability to differentiate between a relevant trend and hype

• Ability to improve operational efficiency, service delivery, and information management across the IT organization

• Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others

Key Behaviors & Competencies

Building Relationships

• Builds both formal and informal professional networks.

• Maintains and extends network within, across, and external to organizational boundaries.

• Aims high, learns from challenges, and adapts quickly and openly shares information, ideas, and problems.

• Solicits advice, support, sponsorship, and commitment that result in smooth transitions of change and the development of mutually acceptable solutions.

• Maintains and forms alliances with experts and decision makers.

• Partners with a wide circle of contacts, often globally, involving them in generating mutually beneficial long-term opportunities and in negotiating win-win outcomes.

• Collaborates with other IT Leadership Team members to deliver value to the enterprise to include, but not limited to, work on IT operating model, organization, and other IT programs.

• Represents the organization on strategic issues impacting multiple organizations, the community, and the professional field.

• Draws on a wide base of relationships inside and outside the work environment.

Business Enterprise Knowledge

• Has strong business acumen and business planning skills.

• Solicits information on enterprise direction, goals, and industry competitive environment to determine how own function can add value.

• Makes decisions and recommendations clearly linked to organization's strategy and financial goals, reflecting an awareness of external dynamics.

• Demonstrates awareness by providing clear explanations for actions taken relative to customer requirements, needs, and industry trends.

• Sponsors enterprise-wide initiatives.

• Defines strategic imperatives in terms of the links between increased value, enterprise needs and technological solutions.

• Procures support and funding from the leading stakeholders in the enterprise.

• Explains complex relationships and technological solutions in terms that meet the needs of affected parties.

Change Advocate

• Has bold aspirations and takes smart risks.

• Identifies and acts on opportunities for continuous improvement.

• Encourages prudent risk taking, exploration of alternative approaches and organizational learning.

• Demonstrates personal commitment to change through actions and words.

• Mobilizes others to support change through times of stress and uncertainty.

• Reviews, sponsors and approves recommendations for enterprise wide change programs that impact cross-functional key processes.

• Partners with other business leaders to identify opportunities for significant technology and process enhancements.

• Lobbies for changes that impact strategic business direction.

• Approves strategic monitoring criteria, and reviews high-impact enterprise performance trends.

• Evaluates progress against key performance drivers and assesses organizational opportunities and risks.

• Solicits the support of business leaders in planning and spearheading enterprise change initiatives.

Results Orientation

• Sets and accomplishes challenging goals.

• Defines standards in terms of doing what is appropriate and doing it well.

• Competes resourcefully and takes calculated risks to achieve results.

• Continually measures the organization's performance against the best-in-class peer group and sets a vision and plan to exceed those benchmarks.

• Takes measured risks in investing enterprise resources in significant initiatives that transform organizational processes and/or practices to comply with best-in-class standards of practice.

Team Leadership

• Shows compassion and respect, creating space for feedback and supporting others to achieve something bigger than ourselves.

• Develops, directs, coaches, mentors and reinforces team members in line with the mission, vision, values, goals, and performance standards of formal and informal teams.

• Encourages and facilitates cooperation and results orientation.

• Fosters an environment of collaboration.

• Inspires, motivates, and guides team members.

• Fosters commitment, pride, and trust.

• Allocates team roles and accountabilities.

• Seeks and acts on feedback, maintains openness to others’ suggestions and opinions, and offers flexibility where possible so people can be as engaged and productive as possible.

• Leads formal multilevel direct-report teams and informal cross-functional teams.

• Gains members' input to and sets the team's vision, goals, and strategic plan.

• Allocates functional roles, levels of accountabilities, and strategic assignments.

• Coaches, mentors, and trains new and existing team members in political, organizational, industry/business, behavioral, and technical skills.

• Leads team strategy, operational reviews and planning meetings, conferences, and organization-wide meetings.

Head of IT Commercial