Job Description:

Location: Bucharest

Ready to put your knack for great customer service to use at a Fortune Global 500 organization? As a Customer Care Representative at UPS in Bucharest, you’ll help us deliver what matters to our customers and clients every day. With your excellent organizational skills, friendliness and service mentality, you’ll play a key role in maintaining the high level of customer service that we’re known for.

Your days will be spent communicating with our customers, working on solutions for their requests, and building great relationships. Together with a dedicated team by your side, you’ll ensure an incredible service experience with each customer you meet. Shift to a career that builds your future. We’re excited to hear from you!

Your Benefits

• Attractive monthly wage in a permanent employment contract
• Social benefits such as Easter, Christmas and vacation bonuses
• Monthly meal vouchers of 40 Ron/ticket for each working day
• Fuel money reimbursement for 365 Ron per month, if you are commuting by car
• Allianz health insurance for you and for your family, if required
• Opportunities for further education and career advancement
• A secure job at the world's largest parcel delivery service

Your Tasks

• Manage high volumes of incoming calls and emails from our customers
• Resolve product or service problems by clarifying the customer's complaint and follow up throughout the entire customer care lifecycle
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage our customers

Your Skills

• High school graduate, preferred higher
• Advanced English skills will be an asset
• Customer orientation and ability to adapt and respond to different types of personalities
• Ability to multi-task, prioritize, and manage time effectively
• Excellent communication and presentation skills
• Strong phone contact handling skills and active listening

Grow your career at a dynamic, respected global company. Apply now!​

Our love of logistics is fueled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture. As part of an inclusive team, you'll enjoy a vibrant employee life with opportunities to immerse yourself in our company culture by participating in community and team events. Make the shift. Make a difference.

Customer Care Representative