How you'll help us Keep Climbing (overview & key responsibilities)

Delta Air Lines, Inc.

Delta Air Lines is one of the world's leading international airlines, and our number one focus is to enhance all aspects of each customer's travel experience.

Flight Operations Division

The Flight Operations Division at Delta Air Lines, Inc. has a mission to operate the safest, most reliable, and efficient airline in the world, while exceeding customer expectations.  We are a team of aviation professionals supporting 14,000+ pilots.

Operations Support, Technology & Business Strategy Department

The department assists the entire Flight Operations Division through advancing technology applications and initiatives to drive the division’s mission.  The team also evaluates current work processes to identify and recommend business opportunities and supports technology solutions that align with senior leadership’s strategy to continuously improve the line pilot experience.

The Project Development Office

Within the Operations Support, Technology & Business Strategy department, the Co-Op team works within the Project Development Office (PDO) with two full-time employees. The purpose of the PDO is to help Flight Ops stakeholders navigate the technology development process. This includes a defined agile ecosystem for intake, approval, maturation, and execution. It is a Business Analyst-type role.

Co-Op Job Summary

• The Co-Op will work at Delta's World Headquarters in Atlanta, Georgia. This is a paid position, including additional privileges such as standby travel anywhere in the Delta system while off duty.
• The team currently operates on a hybrid schedule (i.e., in-person for 4 days on campus with one day each week working virtually).
• The Co-Op will have exposure to other departments within Flight Operations, including but not limited to: Flight Training & Standards, Flying Operations, Line Operations, Crew Resources & Scheduling, Pilot Hiring & Development, and Simulator Support to learn about the industry and gain valuable life experience.
• The position requires three alternating semesters of full-time work at Delta with full-time study (1 semester can be summer).
• We are seeking qualified, motivated individuals looking for an exceptional opportunity.

Co-Op Job Responsibilities

• Actively participate in team activities that aim to holistically develop Co-Ops
• Partner with multiple divisional stakeholders in a Business Analyst role to define business/process improvement opportunities, assist with the development and maturation of recommended solutions, and implement initiative tracking methodologies
• Support Delta’s global innovation initiative through applications of creative design concepts to evolve stakeholder approaches to problem and solution design
• Develop and implement feedback analysis using basic survey and statistics methodologies
• Support project leaders on technology programs with external vendors and Information Technology teams to identify and troubleshoot issues, develop solutions, and implement resolutions in a timely manner to minimize impact to the operation
• Think, design, and create innovative solutions to support project teams in improving the pilot work experience

What you need to succeed (minimum qualifications)

• Pursuing an undergraduate degree in Business Administration (Information Technology Management), Aviation Management or Industrial Engineering (or similar degree with applicable skills)

• Team player that fosters trust, open dialogue, and healthy conflict with coworkers

• Strong interpersonal skills and servant leadership required to promote intentional relationships 

• Preferably a rising Sophomore or rising Junior, as you are required to work 3 terms

• Strong organizational and time management skills required

• Internally motivated, curious, ready to learn, and eager to make an impact

• Ability to work under tight deadlines and time constraints while being able to manage and prioritize multiple project requests conjointly 

• Project Management experience is a plus (e.g., Agile, Scrum, Kanban, etc.)

• Experience with business cases, process mapping, and database management is a plus

•  Consistently prioritizes safety and security of self, others, and personal data. 

• Embraces diverse people, thinking, and styles. 

• Possesses a high school diploma, GED, or high school equivalency. 

• Is at least 18 years of age and has authorization to work in the United States.

by delta airlines data entry jobs, delta airlines work from home customer service jobs