The opportunity:

Ferguson is looking to hire motivated Sales Support Representatives who have the desire to build a long-term career with the organization.

Responsibilities include, but are not limited to the following:

• This position supports the residential trade customer group
• Assists in multiple behind-the-scenes sales functions such as answering sales calls for general information, addressing and resolving customer concerns or questions, and helping customers by recommending the best products and solutions to support their needs
• Providing hands-on assistance on an as-needed basis such as helping assist customers on the parts counter and providing backup support in the warehouse
• Presents job quotes and provides accurate pricing and inventory information to customers
• Uses customer relationship management (CRM) system and phone system effectively
• Works together with Sales associates to provide outstanding customer service for both existing and prospective customers

What you need to succeed?

• 0-3 years sales and/or customer service experience preferred
• Plumbing industry experience a plus
• A desire to learn with a drive to succeed
• Passion for collaboration and desire to assist customers across the team
• Ability to build long-lasting relationships while balancing business and customer needs
• Drive to act and respond quickly to customer needs and make decisions in a timely manner
• General digital literacy including Microsoft Office
• Strong written and verbal communication skills
• Bilingual a plus

Why Choose Ferguson?

By applying for a career with Ferguson, you have the opportunity to join our award-winning business that is recognized for the value placed on our associates at every level of the organization. Below are some of what we have to offer you:

Professional and personal growth:

• Structured and robust 8-week training program through a series of virtual classroom and 1-on-1 sessions. The training program is supplemented with on-the-job learning opportunities including hands-on experience in the warehouse and at the counter which could extend beyond the 8-week program.
• Opportunity to learn and grow – We believe in promoting from within (a testimony to this is the fact that the average tenure of a Ferguson associate is 8.7 years, which is double the national average for U.S. corporate associates!)

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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