Description

There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce.

And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions

Job overview and responsibilities

Exciting opportunity to be a part of a brand new best-in-class data science & analytics team to support the advertising and technology needs for the world’s best and largest airline. An entrepreneurial and meticulous data engineer who builds underlying supporting data for measurement and reporting across United’s digital platforms.

Design and build scalable and reliable data infrastructure and pipelines (ingestion, integration, ETL, real-time connectors) to support data for measurement and reporting

Build connections with relevant endpoints for data ingestion

Collaborate with data scientists, analysts, and other stakeholders to understand data needs and requirements

Ensure data quality, performance, and security across the entire data lifecycle; developing high-quality and well-documented data sets

Continuously improve data infrastructure and processes to increase efficiency, scalability, and reliabilityJob Description

Customer Success Manager – Oracle Payments

Location: United States

No visa sponsorship is available for this position.

As a member of the Oracle Payments Success organization, your focus is to deliver end-customer and industry level excellence throughout the Oracle Payments customer journey while serving as an advocate for customer needs, helping to shape the Oracle Payments product. This involves resolving technical and non-technical customer inquiries or quickly routing inquiries to appropriate support channels. Overseeing the Oracle Payments/GIU relationship, you are responsible for augmenting industry and end-customer relationships and providing advice and assistance to internal Oracle teams on diverse customer situations and escalated issues.

Responsibilities    

In this role, you will be considered the lead Oracle Payments xGIU liaison for 1-2 Oracle industries (GIUs), with a focus on top-revenue accounts and driving time from booking to sustainable revenue.

Key responsibilities include:

Customer Advocacy: Serve as a dedicated advocate for our internal and external customers, understanding their needs, and conveying their feedback to influence product development and enhancements while driving CSAT and revenue.
External Customer Support: Resolve non-technical and technical customer inquiries throughout the entire external customer lifecycle.
Internal Customer Support: Drive Oracle Payments representation in relevant industry framework to ensure Oracle Payments meets industry needs and expectations, coordinating on training, documentation, Sales engagements, hardware initiatives and more. 
Primary Contact Point: Act as the main point of contact for a GIU, facilitating strong relationships between them and the Oracle Payments team.

Issue Resolution: Manage and resolve escalated customer issues, ensuring a high level of customer satisfaction and retention. Address technical questions related to the use and troubleshooting of our Oracle Payments, providing clear and accurate guidance.
Strategic Account Management: Attend one-on-one meetings with representatives of strategic accounts and participate in regular meetings with GIU leadership teams.

Project Management: Manage internal projects such as creating process frameworks to drive Oracle Payments growth, presenting to leaders across lines of businesses, identifying and implementing improvement initiatives, coordinating, preparing, and qualifying presentation materials for external and internal customers, and presenting to executive-level leadership.

Qualifications  

 
Job duties are varied, complex, and constantly shifting to meet industry needs. This role requires the ability to quickly understand complex issues across a very diverse set of customers. The ability to provide independent judgment and resolution is crucial. Qualifications include:

Proven experience in a customer success or support role, ideally within a payments platform environment.
Ability to remain agile and flexible in complicated scenarios, often being taken out of your comfort zone. 
Strong problem-solving skills and the ability to think critically under pressure.
Excellent communication and project management skills.
A commitment to ensuring customer success.
Previous account management and customer-focused experience.
Training experience in a software environment.
Prior working knowledge of or the desire to quickly learn about Oracle Payments.
Six years of related experience.

Bachelor's Degree
.

Career Level - IC3

Responsibilities

As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.

Qualifications

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range: from $70,400 to $178,200 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Customer Success Manager - Oracle Payments

Stay up to date with emerging technologies and best practices in data engineering
 

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

Qualifications

What’s needed to succeed (Minimum Qualifications): 

Bachelor’s degree in Computer Science, Engineering or a related field
2-5 years hands-on industry experience in Data Engineering (or equivalent quantitative job title)
Deep technical knowledge of data engineering; highly skilled in SQL, relational databases, big data
Skilled in development of data warehousing, data flow design and development, and ETL processes
Proficient with Python or Scala, Azure Data Factory, Synapse
Proficient with cloud-based data technologies such as AWS, Azure, and/or GCP
Familiarity with data visualization tools (Power BI, Tableau)
Strong collaborator with cross-functional teams from tech, design, and business and experience leading teams in an agile setting
Ability to communicate and explain data and its implications to various stakeholders
Ability to evaluate different options proactively and to solve problems in an innovative way, developing new solutions or combining existing methods to create new approaches
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable, punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):

Advanced Computer Engineering degree

Experience with advertising technology (Ad Tech), particularly in designing solutions that enhance ad targeting, measurement, and optimization. 

Familiarity or hands-on experience with generative AI and large language models, understanding their potential impact on machine learning and ad tech innovations. 

Customer Success Manager - Oracle Payments