The Customer Service Representative II is a Tier 1 position and can provide subject matter expertise performing under limited supervision and within standard operating procedures. One who can use effective problem-solving techniques to provide general information and customer assistance for Outside Service Requests.

The Customer Service Representative II duties will include but are not limited to the following:
 

• Create and prepare requisitions for services from the contracted vendors.
• Research and review vendor contracted pricing.
• Submit requisitions to finance department for issuance of purchase orders.
• Notify vendor and assigned Fleet Management Shop when to begin work based on approved purchase order.
• Maintain and monitor various reports and records.
• Confirm that final request for payment invoice matches the purchase order and submit all invoices to the finance department for release of payment.
• Respond to customer questions in a timely manner
• Perform other related duties as assigned.
   

WORKING CONDITIONS

There are occasional minor discomforts from exposure to less-than-optimal temperature and air conditions. The position may involve dealing with modestly unpleasant situations, as with occasional exposure to office chemicals and/or extensive use of a monitor. The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds.

Minimum Requirements

MINIMUM EDUCATIONAL REQUIREMENTS

Requires a high school diploma or a GED.

Minimum Experience Requirements

Two years of administrative or customer service related experience are required.

Substitution: An Associate’s degree may be substituted for up to two years of the experience requirement.

PREFERENCES

Preference will be given to the candidates with the following skills, knowledge, and experience:

• SAP Financial
• Creating requisitions
• Detail oriented
• Verifying contracted price and products are correct
• Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **
   

GENERAL INFORMATION

Selection/Skills Tests Required

None, however, the department may administer a skills assessment review.

SAFETY IMPACT POSITION

Yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION

Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

CUSTOMER SERVICE REPRESENTATIVE II - Outside Services