Full job description

Customer Service Representative

We are a jewelry company located in Downtown Los Angeles seeking an experienced customer service representative with a background in e-commerce to assist our team in managing our online website platforms.

Responsibilities Include:

· Handling all aspects of communication with customers including phone calls, live chats, emails, voicemails, etc.

· Handle all returns, refunds, and exchanges of orders

· Work with team on reputation management to respond to negative feedback on our websites

Candidate Skills Must Include:

· Excellent English speaking, writing, and phone communication skills

· Organized and have good attention to detail, ability to multitask, these are a MUST

· Must be proficient in MS Word and Excel

· Must be punctual and have good work ethic

· Quick learning curve, ability to work at fast pace, and independent

· At least two years experience with customer service in the eCommerce industry. Any experience in the Jewelry industry is a plus

· Given the sensitive nature of the jewelry industry applicant must be willing to undergo a background check.

Hours are Monday through Friday 9:00am-5:00pm. Serious inquiries only please!

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 38 per week

Benefits:

• Paid time off

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have at least two years in customer service, including answering emails, phone calls, chat messages ?

Ability to Commute:

• Los Angeles, CA 90017 (Required)

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person

Customer Service Representative