Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines.

We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

This role is pivotal in supporting the Systems/Tools and Marketing departments, offering high visibility within the organization. It focuses on preparing and delivering critical reports to senior executives, providing strategic insights and data-driven recommendations that shape key decision-making processes.

Job Description

Core Responsibilities

• Collaborate closely with the systems/tools department and marketing department to understand their data and analytical needs.
• Design and develop interactive Tableau dashboards to visualize key metrics and trends for stakeholders.
• Create and/or update complex SQL queries that can join tables/data from multiple sources. 
• Prepare and deliver comprehensive reports and presentations to senior executives, highlighting key insights and actionable recommendations.
• Conduct in-depth analysis of data from multiple sources to identify trends, opportunities, and challenges.
• Provide analytical support for evaluating the performance of marketing campaigns, initiatives, and systems/tools implementations.
• Act as a subject matter expert, providing guidance and insights to cross-functional teams.
• Drive continuous improvement in data quality, reporting processes, and analytical capabilities.
• Assists with the training and mentoring of new and existing Product Support Analysts on all sales-related procedures and paperwork requirements.
• Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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