Full job description

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

Macro Helix is seeking a Strategic Account Manager
The Strategic Account Manager will be the primary contact for strategic accounts and will provide value to these accounts participating in both Macro Helix and McKesson enterprise products and services. This Strategic Account Manager will serve as both the primary internal and external customer liaison, as the customer advocate, including monitoring, and supporting all activity through the appropriate part of our organization and broader McKesson enterprise.

Position Description

• Interpersonal communication and collaboration to represent Macro Helix at a pharmacy level to c-suite, requiring routine scheduled calls and ongoing communication

• Develop understanding of customer business and strategic needs and priorities

• Develop and deliver effective quarterly business reviews (QBR) at all levels of the organization up to c-suite

• Deliver weekly, monthly and quarterly status and results presentations to internal and external stakeholders

• Rapidly perform exploratory data analysis, generate and test working hypotheses, and uncover interesting trends and relationships to seek innovative solutions for 340B program optimization to maximize net benefit

• Identify new opportunities with a One McKesson enterprise mindset on products and services, partnering with sales to aid in potential for contract expansion

• Leverage technical tools and quantitative data to manage multiple customer portfolio contract success, high customer satisfaction and customer renewal

• Prepare insights reporting, including analysis and research

• Develop and implement client relationship management strategies

• Identify opportunities in McKesson software and services by staying engaged with sales partners

• Liaison and dynamic leader in partnering with sales, customer service, product, IT, finance and operations departments

• Provide input, serving as an ongoing resource and technical expert on products and services with internal teams

• Act as subject matter expert on the assigned customer portfolio

• Facilitate issues resolution through multiple channels within the broader McKesson enterprise.

• Manage special projects based on customer key initiatives

• Maintain premier customer satisfaction measured through direct customer surveys

Minimum Requirements

Degree or equivalent and typically requires 2+ years of relevant experience.

Education

• 4-year degree in related field or equivalent experience.

Critical Skills

• 2+ years’ experience in customer service or account management

• 1+ years in healthcare technology

• Proficient in the utilization of web-based training applications (WebEx, MS Teams, etc.)

• Proficient in CRM software such as SalesForce

• Proficient with all Microsoft Office Suite of products (Office, Fabric, PowerApps, Power BI, Power Reports)

• Proficient in self-organization, motivation and execution

• Working knowledge in data mining and analysis

Additional Skills

• Strong written and oral communication skills, ability to work collaboratively with internal and external organizations.

• Preferred experience with 340B ACE, compliance, and government affairs.

• Focus on building relationships, establishing trust, and delivering on expectations.

• Business acumen, sound decision making, and organizational skills in a fast-paced environment.

• Experience in project and program management, including implementation and scope.

• Drive for innovation in healthcare technology and a desire for continuous improvement.

• Working knowledge of sales, contracts, software implementation, EDI, and data flows.

• Familiarity with platforms such as SFTP, Snowflake, secure email applications, and Workday.

• Understanding of hospital revenue cycle and prior exposure to 340B.

• Ability to multitask and manage priorities under tight deadlines.

• Self-starter who can work independently and meet deadlines.

• Ability to handle difficult and complex situations with ease.

• Excellent customer service skills, promptly resolving issues.

Working Conditions

• Able to travel 20% of national travel

• Remote position

• Must be authorized to work in the US unrestricted – This position is not eligible for sponsorship.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Strategic Account Manager