Full job description

About Us

Are you ready to join a community leading in innovative teaching and learning? Kennesaw State University is one of the 50 largest public institutions in the country. With our growing enrollment and global reach, we are enjoying increased prominence among Georgia's colleges. We offer more than 150 undergraduate, graduate, and doctoral degrees to over 43,000 students. Our entrepreneurial spirit, high-impact research, and Division I athletics also draw students from throughout the region and from 92 countries across the globe. Our university's vibrant culture, career opportunities, mission and values and rich benefits make us an employer of choice. We are part of the University System of Georgia. Kennesaw State will exemplify the power and promise of a student-centered, research-driven university. Our institutional values are student-inspired, promise-fulfilling, true to ourselves, elevational, open and impact-generating. In addition, we support the University System of Georgia core values of accountability, excellence, integrity and respect. We are searching for talented people to join Kennesaw State University. Come to KSU and find your passion.

Job Summary

The Graduate Student Services Coordinator supports graduate students' progression through the academic programs. Manages student progression, including hiring processes, educational records, and administrative functions essential for a successful graduate student experience. Serves as the primary counselor for students in assigned programs. Works with students individually and organizes and delivers group orientation and information sessions on issues relevant to graduate student progression.

Responsibilities

KEY RESPONSIBILITIES:

1. Coordinates graduate student hiring processes, including job postings, applications, interviews, and onboarding procedures.
2. Handles financial records of the graduate students' funds.
3. Facilitates the processing of student hiring paperwork, acting as a connection between hiring units, the graduate college, and HR.
4. Collaborates with units such as the Registrar, Bursar, Financial Aid, and HR to address student needs and advocate for graduate students across campus.
5. Serves as a counselor for students in assigned programs, providing individual guidance and support, including assistance with form submission.
6. Assists with processing various forms related to the graduate student life cycle from enrollment to graduation.
7. Maintains accurate and up-to-date student data in the required systems.
8. Collaborates with other graduate college staff members to organize, design, plan, and deliver workshops tailored to graduate student needs.

Required Qualifications

Educational Requirements
Bachelor's degree from an accredited institution of higher education

Other Required Qualifications
Current, valid, and unrestricted driver's license

Required Experience
Three (3) years of related work experience in a higher education environment, preferably in a student support role

Preferred Qualifications

Preferred Educational Qualifications
An advanced degree from an accredited university of higher education in a related field

Preferred Experience
Experience utilizing a CRM Target X/Salesforce preferred.
Experience with Banner, OnBase, Degreeworks, SAS, or other student data systems.
Experience creating and managing orientations, virtual and in-person.

Knowledge, Skills, & Abilities

ABILITIES

Able to maintain and track balance sheets.
Able to monitor, manage, and maintain Excel balance spreadsheets.
Able to process graduate student forms and troubleshoot as needed.
Able to handle multiple tasks or projects while meeting assigned deadlines

KNOWLEDGE

Proficient with computer applications and programs associated with the position (i.e., Microsoft Office suite)

SKILLS

Excellent interpersonal, initiative, teamwork, problem-solving, independent judgment, organization, communication (verbal and written), time management, project management, and presentation skills.
Strong attention to detail and follow-up skills
Strong customer service skills and phone and e-mail etiquette

Graduate Student Success Coordinator