Job Responsibilities

Data Entry and Record Management: Accurately maintain records of bookings, payments, and customer interactions using our CRM system.

Schedule Appointments: Coordinate appointments and meetings for our sales and service teams by reaching out to leads, managing calendars, and communicating meeting details effectively.

Booking and Coordination: Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.

Customer Service: Provide outstanding customer service through phone, email, and chat, addressing inquiries, resolving issues, and ensuring a positive client experience.

Travel Advisory: Share expert advice on destinations, travel arrangements, and travel insurance options with clients.

Problem Solving: Tackle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements

Experience: Previous experience in a customer service role or within the travel industry is preferred.

Skills: Excellent communication skills (both verbal and written), strong customer service abilities, and proficiency with travel booking platforms and CRM systems.

Organization: Ability to manage multiple tasks and prioritize effectively in a remote work environment.

Problem-Solving: Capability to address and resolve customer issues promptly and professionally.

Flexibility: Willingness to work flexible hours, including evenings and weekends as needed, to accommodate client needs and different time zones.

Education: High school diploma or equivalent; additional certification in travel and tourism is a plus.

Benefits

Remote Work: Enjoy the flexibility of working from home while being part of a supportive team environment.

Competitive Salary: Compensation based on experience, with opportunities for performance-based incentives.

Professional Development: Access to ongoing training and development opportunities within the travel industry.

Travel Perks: Discounts on personal travel bookings and opportunities for familiarization trips to enhance your product knowledge.

Employment Type: Full-Time

Data Entry Clerk - Entry Level (Typist) - Remote | WFH