Data Entry And Record Management

Maintain accurate records of bookings, payments, and customer interactions using our CRM system.

Schedule Appointments

Schedule appointments and meetings for sales or service teams by contacting leads, maintaining calendars, and ensuring accurate communication of meeting details.

Booking And Coordination

Assist clients in planning and booking travel arrangements, including flights, hotels, car rentals, and activities.

Customer Service

Provide excellent customer service to clients via phone, email, and chat. Address inquiries, resolve issues, and ensure customer satisfaction.

Travel Advisory

Offer expert advice on destinations, travel arrangements, and travel insurance options to clients.

Problem Solving

Handle any issues or concerns that arise during travel, such as flight cancellations or itinerary changes, and provide timely solutions.

Requirements

Experience:

Proven experience in a customer service role or within the travel industry.

Skills

Strong communication skills (verbal and written).

Excellent customer service abilities.

Proficiency in using travel booking platforms and CRM systems.

Organization

Ability to manage multiple tasks and prioritize workload effectively in a remote work environment.

Problem-Solving

Capacity to handle and resolve customer issues promptly and professionally.

Flexibility

Willingness to work flexible hours, including evenings and weekends as required, to accommodate client needs and time zones.

Education

High school diploma or equivalent. Additional certification in travel and tourism is a plus.

Benefits

Remote Work:

Enjoy the flexibility of working from home with a supportive team environment.

Competitive Salary

Compensation commensurate with experience, with opportunities for performance-based incentives.

Professional Development

Access to ongoing training and development opportunities within the travel industry.

Travel Perks

Discounts on personal travel bookings and familiarization trips to enhance product knowledge.

Data Entry Clerk - Entry Level (Typist) - Remote | WFH