Full job description

Inizio Engage has a long-standing partnership with a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.

Inizio Engage is currently looking for a Client Account Coordinator to provide nationwide operational support service to field based employees and to act as a point of contact for a variety of clients for project related needs and requirements.

What’s in it for you?

• Competitive compensation

• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and bonding time benefits, employee discounts/promotions

• Generous performance-driven Incentive Compensation package

• Competitive environment with company wide recognition, contests, and coveted awards

• Exceptional company culture

• Recognized as a Top Workplace USA 2024

• Awarded a “Great Place to Work” award in 2023 and 2024

Fortune Best Workplaces in Biopharma 2024

What will you be doing?

• Work with Operations, Client Account Team and IT to produce project specific plans to support implementation and maintenance of program requirements
• Point of contact for all field based inquiries and ensure queries are addressed and effectively followed up
• Handle the operations based onboarding process for all new hires – including IT requirements, updating rosters, systems access and liaising with other functions to ensure everything is prepared for the induction of the new hire
• Provide support to all field based employees with any logistical inquiries including systems, operations, travel arrangements, hotel accommodations, meeting room booking and ground transportation
• Create and maintain all project specific activity reports – weekly, monthly & annually
• Maintain all project related databases and rosters as well as maintaining team checklists and chargeable checklists
• Maintain all project specific material within the Company’s SharePoint system and liaise with Client Account and Operations team when changes occur
• Attend weekly status meetings and web conferences and produce meeting minutes and follow up action plans
• Support the Operations, Client Account and IT Team with the creation and maintenance of client requested capabilities, system requirements, reports and client produced data feeds
• Support the Compliance function with administrative support required for sampling accountability management
• Order business cards, name badges, and other tools required for field based positions
• Organize and handle shipment and fulfillment requests and requirements

What do you need for this position?

• Bachelor’s degree or advanced degree; or equivalent admin experience
• 1+ years’ experience in an administrative role ideally with intra-departmental/customer interaction responsibility preferred
• Excellent interpersonal and communication skills
• Excellent technical, operations, IT and reporting skills
• Excellent problem-solving skills
• Strong planning and organizing skills
• Strong working knowledge of Microsoft Office Suite
• Exceptional customer service focus
• Ability to travel as needed by car or airplane

About Inizio Engage
Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

Client Account Coordinator