As part of the Finished Lubricants, Supply Chain Organization, the  Account Coordinator is responsible for managing direct customer interface in the order-to-cash process including product supply and delivery, order entry, pricing, customer issues, invoicing, and projects. This involves partnering with Lubricants Management, Sales Representatives, Customer Service Account Specialists, and others to optimize the order to cash process. Manages communications with other departments, inside and outside of Lubricants, to make decisions that impact order fulfillment processes, customer satisfaction, and optimization of Lubricants value chain efficiencies. Balances daily responsibilities with project/process improvement identification and implementation in a team environment.

Responsibilities May Include:

• Act as central point of contact and subject expert for management of customer operational issues.
• Accountable for managing operational decisions to ensure orders are placed accurately, delivery is error-free, billing is prompt and accurate, and customer needs are met.
• Manage product shipments and follow through to ensure they arrive at customer’s location on time.
• Engage with Sales and Logistics to find alternative means of supply for customer orders in the event of a product shortage or stockout.
• Be the resolution focal point for conversations with customers regarding order issues and complaints.
• Proactively identify and execute process improvements to improve margin and customer service levels.  
• Analyze order and operational data to identify trends and key performance indicators.  
• Develop close partnership with Sales Representatives in order to independently manage customer queries within the scope of Customer Service.
• Manage communications with internal partners to resolve value chain issues, including P66 plants, Product Management, Sales, Logistics, Transportation, and Finance.
• Provide subject matter expertise to sales personnel to assist in new business development.
• Develop the ability to back-up other Customer Service Center roles for vacation relief or workload surges.

Required Qualifications:

• Legally authorized to work in the job posting country
• Bachelor’s Degree  
• Proficient with Microsoft Office and SAP
• Knowledgeable of Truck, Rail, and waterborne modes of transportation and INCO Terms 3 or more years of customer facing experience

Preferred Qualifications:

• 1 or more years of experience in developing, recommending and implementing high-impact process improvements
• Experience with SAP SD and SAP reporting tools  
• Demonstrated experience using analytics tools such as Tableau and Alteryx to drive business improvement
• Communication skills: Advanced level, verbal and written  
• Experience managing multiple priorities/issues simultaneously while driving results and delivering real business improvements

Lubricants

Pioneering leaders and groundbreaking product lines have helped Phillips 66 evolve into the fourth-largest lubricants supplier in the United States. With world-class research and development facilities and eight proprietary blending and packaging facilities, Phillips 66 lubricants are sold in more than 80 countries.  We reach across every key lubricants market, including automotive, trucking, agriculture, aviation, power generation, mining and construction. We manufacture and sell automotive, commercial, industrial and specialty lubricants, which are marketed worldwide under the Phillips 66, Kendall and Red Line brands, as well as other private label brands.   We also market Group II Pure Performance base  oils globally, and import and market Group III Ultra-S base oils through an agreement with South Korea’s S-Oil corporation.

Total Rewards

At Phillips 66, providing access to high quality programs and care for you and your family is important to us. Maintaining a culture of well-being — physical, emotional, social, and financial — is essential for a high-performing organization. When we are at our best, we are poised to deliver exceptional results — personally and professionally. Benefits for certain eligible, full-time employees include:

• Annual Variable Cash Incentive Program (VCIP) bonus
• 8% 401k company match
• Cash Balance Account pension
• Medical, Dental, and Vision benefits with an annual company contribution to a Health Savings Account for employees on HDHP
• Total well-being programs and incentives, including Employee Assistance Plan, well-being reimbursement, and backup family care services

Account Coordinator