Precis:
This is not a call center position! The customer service consultant (CSR) keeps paintings flowing easily via the field plant, taking and processing patron orders, handling new objects and initiatives, preserving stock, and ensuring that the patron is satisfied at all times. CSRs want to be well organized, detail-oriented, have sturdy organizational and reasoning competencies, and be capable of jump from one task to some other.
CSR duties with clients:
Task pricing/provide charges to customers
Venture scheduling; organising delivery time and tracking
Responding to purchaser questions/ lawsuits and comply with- up with plant personnel as wished
E-mail confirmations to customers
Method purchase orders
Coordinate accounting credit
Preserve and control consumer stock
Setup and control of recent objects and initiatives
CSR obligations within the field plant:
Internal scheduling (with income/ manufacturing)
Well timed ordering of materials/ elements for manufacturing
Tune warehouse items to make certain availability
Examine month-to-month warehouse object usage and restock
Observe-up and affirmation of orders
Internal and outside purchasing
Hold client files and pricing
Setup and management of new gadgets
Document and distribute client order modifications
Additional obligations as assigned by control
CSR task responsibilities:
Assignment repute reviews
Running with providers
Routing and confirming production specs
Making sure shipping date is thought internally and followed
Managing patron questions/ complaints
Monitoring and utilizing spreadsheets day by day
New client onboarding
CSR talent sets:
Super verbal and written communique
Intermediate math competencies inclusive of the potential to feature, subtract, multiply, divide in all devices of degree, mainly fractions and decimals; compute quotes, ratios, percentages and calculate figures and amounts which include reductions, expenses, proportions and volumes
Super organizational abilities and time control
Ability to apply commonplace feel in carrying out instructions in written, verbal and diagram (picture) form
Multitasking ability to clear up diverse troubles and address a variety of conditions wherein little detail or standardization exists
Potential to read and interpret files including sales reports, working commands, education and process manuals
Ability to write down routine reports, correspondence and emails
Ability to read and apprehend a tape degree
Capability to prioritize projects and daily capabilities
Microsoft office/Google Suites
CSR education/ revel in:
Excessive college diploma or equivalent
Some college or technical coursework
Preferred candidates have:
Experience in a manufacturing surroundings
Corrugated enterprise revel in
Enjoy with Amtech and different business structures inclusive of Microsoft workplace and Google Suites
Commercial enterprise to commercial enterprise enjoy
Technical capabilities required:
Application understanding of laptop information access
Application understanding of products and manufacturing techniques
Microsoft office (Excel, word), Google Suites (Gmail, Google medical doctors, Google Drives)
LANGUAGE skills
Robust verbal exchange abilties. Potential to read and interpret documents along with business and overall performance reports, running and maintenance instructions and method manuals. Capability to write down commercial enterprise reviews and correspondence. Potential to talk successfully earlier than organizations of clients, most of the people, managers, and different employees of the organization.
MATHEMATICAL competencies
Capacity to calculate figures and quantities together with discounts, hobby, commissions, proportions, percentages, place, and volume. Capacity to compute prices and ratios. Capacity to generate and interpret graphical representations. Understanding of fractions and decimals with regard to dimensions.
REASONING potential
Potential to clear up an expansion of issues and deal with a diffusion of situations where handiest restricted data or standardization exists. Capacity to interpret an expansion of commands furnished in written, oral, diagram, or schedule shape.
Physical needs
Employee is regularly required to walk, communicate, hear, stand, and sit. Imaginative and prescient requirements consist of: near imaginative and prescient, distance vision, colour vision, peripheral imaginative and prescient, depth notion, and capability to modify cognizance.
Paintings surroundings
At the same time as performing the responsibilities of this job in the plant, the employee may be exposed to wet and/or humid conditions, transferring mechanical elements, and fumes or airborne particles. The noise stage inside the plant surroundings is generally loud.
Competencies wanted for development include:
High-quality customer service
Running expertise of corrugated manufacturing methods
Knowledge of office approaches
Process-associated math competencies
Communique abilties
Capacity to make sound judgments
Superior task control skills
Management competencies required:
Advanced time management
Ability to help others analyze fast and efficiently
Crisis management; notable emotional manage
