As a customer support representative (CSR) at Ermi, you may ensure our customers obtain top-notch assist and well timed product success. You will control every day operations inside your area, that specialize in customer support, time management, and meeting overall performance desires.
Your paintings will contribute without delay to our task of improving patients’ great of existence. This remote function calls for five commercial enterprise hours day by day, Monday thru Friday, totaling 25 hours according to week. You’ll report to the Scheduling and education supervisor in Atlanta, GA.
What you may Do:
Controlled paintings order tactics and schedules to ensure on-time delivery and product recovery.
Offer splendid customer service through comply with-up calls and texts to patients.
Communicate schedules correctly with income teams, Warehouse, and other guide companies.
Collaborate proactively with help corporations to perceive and solve barriers, enhancing departmental practices.
Reveal reviews to assist meet and exceed operational desires.
Adhere to all federal and state healthcare policies and organisation guidelines.
Perform different administrative and clerical responsibilities as assigned by using your supervisor.
Required education and experience:
Minimal of one yr of experience in customer support and Scheduling.
Interest to detail and capacity to thrive in a fast-paced surroundings.
Fantastic time management and organizational competencies.
Flexibility and adaptability to exchange and multiple needs.
Skillability in Excel or different spreadsheet software program; Salesforce experience is a plus.
Strong hassle-solving abilities and a proactive method to idea era.
