Marketers at Acumen have to show off a provider-forward mind-set as they embody the business enterprise’s project of facilitating freedom, choice and opportunity for people with disabilities and their households.
The Agent is accountable for enrolling, instructing and assisting Acumen clients throughout their lifecycle with the organization, which entails inbound and outbound telephone calls and emails, processing office work and manual records entry into a couple of databases with a excessive degree of accuracy. This role is important to making sure the organization as a whole has a tremendous and healthy working dating with new and current clients, their families and guide coordinators.
Aid customers (employers and personnel) at some point of their enrollment manner
Procedure associated paperwork and manipulate electronic communique
Correct facts entry the usage of several databases simultaneously while meeting time limits
Establish, foster and develop relationships with clients and program contacts including 0.33 birthday party businesses
Apprehend and stay up to date on application policies, rules and implementation desires while being capable of effectively talk and provide an explanation for stated guidelines to external and inner stakeholders
Act as a communique liaison between the clients and across all Acumens departments, which incorporates communicating any possibilities and/or troubles that may immediately effect the customer or Acumen
Correct day-to-day support to customers which includes receiving, studying and resolving all customer inquiries inside contractual specific timeframes
Make certain compliance with all kingdom and federal hints which include the control of all escalated problems with customer households and states inside contractual particular timeframes
Broaden techniques to aid the boom of existing packages thru advertising, education and community outreach to capacity recipients and social offerings companies
Work collaboratively with different inner departments so one can make certain all issues are addressed effectively in a verbal and written style
Manipulate a fluctuating quantity of calls and emails
Provide powerful and green customer service thru calls and/or electronic verbal exchange to customers and inner departments
Working hours as mounted by using the hiring manager, whilst closing bendy to work occasional weekends, weeknights and/or vacations to fulfill the desires of the customers we serve
Perform different paintings related duties as assigned
ALL Acumen employees might be vigilant to help the high-quality compliant cybersecurity organization posture by way of familiarizing themselves with all regulations, approaches, standards, and recommendations and act
Minimal qualifications:
As a minimum 365 days of experience with records entry (guide keying in of statistics into databases)
Works well independently with restricted supervision
Works as a self-starter with effective conversation capabilities
Capability to paintings in a fast paced surroundings
Prior enjoy in customer service and/or client family members
Ability to address fluctuating inbound and outbound name quantity
Have to be capable of paintings a bendy agenda, inclusive of but now not limited to weekends, week nights and vacations
Enjoy operating with more than one packages concurrently
Ability to prioritize and cope with competing requests efficaciously
Understanding and enjoy the use of Microsoft word, Excel, PowerPoint, internet, e mail and use of PDFs
Patience, perseverance, and follow via mentality
Capability to speak both orally and in writing in a professional manner
Attention to element and vital wondering competencies
The potential to deal with obligation with constrained supervision
Excessive trendy of integrity
Potential to apply fundamental math skills
Demonstrates notable organizational abilties, time control, and challenge orientation
Exact interpersonal verbal exchange talents
Potential to deal with and accommodate complicated customers
Need to have the ability to plan for and meet more than one cut-off dates
High college degree or equal with some college favored (or equal work revel in)
Desired qualifications
Willingness to reap certain state required certifications
Capacity (if required via application) to travel, which include overnight(s), thru ground transportation and/or through flight
Maintain a legitimate driver’s license inside the kingdom of residence and legitimate vehicle coverage (if required via software)
