Web Chat Assistant – Remote Work

Web Chat Assistant – Remote Work

Job Details:-

Hiring Organization:- Discover Financial Services

Employment Type:- Full Time

Work Hours:– 8 Hours

Locations:- UK

Jobs Description:

Discover Financial Services is seeking a confident and energetic Web Chat Assistant to join our team in a remote work position based in London, England, UK. This entry-level role is ideal for individuals with no prior experience who are eager to kickstart their career in the financial services industry.

As a Web Chat Assistant, you will be responsible for providing exceptional customer service through online chat interactions. You will assist customers with inquiries, resolve issues, and provide information about our products and services. Additionally, you will actively engage with customers to promote our offerings and drive sales.

Responsibilities: – Respond to customer inquiries and resolve issues in a timely and professional manner – Provide accurate information about Discover Financial Services products and services – Proactively engage with customers to promote sales opportunities – Maintain a high level of customer satisfaction through excellent communication skills – Collaborate with team members to ensure consistent and quality service delivery – Utilize strategic planning skills to identify opportunities for improvement in customer interactions – Demonstrate attention to detail in all aspects of chat conversations and data entry – Adhere to company policies and procedures to ensure compliance with regulatory requirements

Requirements: – Confident and energetic personality with a passion for customer service – Strong communication skills and ability to interact effectively with customers – Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously – Strategic planning skills to identify and capitalize on sales opportunities – Attention to detail to ensure accuracy in chat interactions and data entry – Remote work experience is a plus but not required – Bachelor’s degree in a relevant field is preferred but not mandatory

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Benefits: – Company-provided equipment for remote work – Flexible work schedule with remote work options – Vision insurance coverage for eligible employees

Working Environment: At Discover Financial Services, we prioritize diversity and inclusivity to create a culture of belonging for all employees. We are committed to fostering a supportive and inclusive work environment where everyone can thrive and contribute to our success.

Equal Opportunity Statement: Discover Financial Services is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, veteran status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.

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