At Wayfair, we believe a phenomenal customer experience combined with a supportive employee structure has resulted in our award-winning Customer Service Team.
This isn’t just about taking another phone call— this is about empowering our customers to create spaces reflecting who they are, what they need, and what they value. You’ll play a crucial role by providing a best in class experience when it’s most needed. Wayfair will give you the training, tools, and decision-making ability to help our customers find solutions that work best for them.
You will empathetically help customers navigate a variety of post-order issues such as: shipping questions, damages, returns, replacements, assembly services and order notifications.
No scripts. No canned responses. These are true human to human interactions where you can make a meaningful impact. Wayfair will invest in you with continuous development, career opportunities, and will surround you with a team of great people.
What Does a Service Associate Do?
- Demonstrates Reliability: Attendance and commitment to being present for your full shift each day is crucial. This helps ensure we’re ready and available to help our customers when they need us most. For unexpected events or issues, we require our associates to be proactive in their communication and planning whenever possible.
- Handles a High Volume of Contacts: You will handle an estimated 50-60 phone calls per shift. This is a fast paced environment and highly structured. There is little down time in this position as you are typically on back to back calls during your shift.
- Meets Our High Performance Bar: You’ll work to exceed customer satisfaction, excel in meeting customer service efficiency metrics, and other responsibilities as assigned.
- Engages Customers: You’ll need a passion for people. You’ll be the voice of Wayfair and work to build a relationship with customers who contact us by inbound phone call, chats, and emails. Topics can range from returns, replacements, delivery, product availability, order status, and more.
- Listens Actively and Shows Empathy: You will actively listen to understand relevant customer information to find the best way to solve their problem quickly and thoroughly.
- De-Escalates Customer Concerns: Most customers contact us because they’ve had a problem and need your help. You will use your conflict management skills to balance the needs of the customer with the options from the business while always maintaining a professional composure.
- Problem Solves: Solutions aren’t a one-size-fits-all approach so customer service associates do not read from pre-populated scripts. You will be given a level of autonomy to help customers find the right solution. You’ll need to think analytically to solve customer problems in a first contact resolution approach.
- Multitasks: You’ll need to juggle navigating multiple browsers, tabs, tools, and screens in order to quickly and effectively answer questions. The ideal customer service representative will be familiar with computers and can effectively navigate technology on a daily basis.
- Escalates Systemic Issues: Help us continuously improve. You’ll identify areas where improvement is needed and share those trends with leadership.
What are the Pay & Benefits?:
Pay:
- Hourly Pay rate: Starts at $15 an hour with a cost of living adjustment and tenure based increases as early as 6 months.
- Quarterly performance bonus of up to $2,000
- Referral Bonus of $500 per eligible referral
Benefits:
- Health, Vision and Dental Insurances (coverage starts on Day 1!)
- 401(k) with company match up to 4%
- Paid Time Off (start accruing time immediately)
- 7 Paid Federal Holidays and 1 Floating Holiday
- Paid / Unpaid Parental Leave options
- Eligible Tuition Reimbursement (up to $5,250)
- Wayfair Employee Discount
- Volunteer Day for Community Service (Paid Day Off)
What are the Requirements?
- You must be 18 years of age or older.
- You must hold a High School Diploma, GED, or equivalent.
- You will be required to hardwire your computer to a modem with minimum internet speeds of 25Mbps (download) and 5Mbps (upload). Wireless (WiFi) access is not permitted for use. All other necessary computer equipment and accessories are provided by Wayfair.
Other Jobs You May Be Interested In
- Executive Assistant (Project Hire), Walt Disney Imagineering
- Disney Remote Job At Home – Entry level assistant (Remote)
- Disney Data Entry Jobs No Experience (Customer Support)
- Disney Remote Job At Home (Entry Level/No Experience)
- Remote Customer Service Representative at United Airlines
- Data Entry Specialist (Remote) at United Airlines
- Wayfair Remote Work From Home Chat Jobs – Career Opportunities Now
- Talent Associate-Special Projects
- Part Time Remote Data Entry Job (Starbucks Part Time)
- Starbucks Customer Service Representative (Remote)
- senior license advisor, License Services (Remote)
- benefits specialist sr (Remote) – Vacancy Global
- Online Personal Shopper Hourly Associate
- Remote At Home Walmart Jobs
- American Express Remote Work From Home Jobs & Careers
- Specialist – Communications
- Netflix Tagger Job Application, Netflix Careers Remote Jobs, Netflix Jobs
- Travel Consultant – Evening Shift – Home-based
- Analyst Sr, Data Analytics (Remote)
- (Data Entry Work At Home) Walgreens Remote Jobs $25/Hour ? mysmartpros
- Salaried Pharmacist Centralized Services (80 hours)
- Workday Analyst (contract)
- Online Customer Support Associate
- Mystery Shopping – Wells Fargo – USA Based Only
- @@ Aetna Work From Home Data Entry Jobs >>> Aetna Careers Remote Jobs $50
- Aetna Career Work At Home (Remote)$30/Hour
- Aetna Data Entry Customer Service Jobs Work From Home $25/Hour
- Aetna Customer Service Remote $30/Hour
- Social Media Content Manager (Twitter)
- Social Media Manager – Twitter & Discord
- Hobby Lobby Remote Jobs Entry Level Work From Home $30/Hour – MySmartPros
- Disney Careers Remote – $20-25 An Hour (Apply Now) – Hire Me Remotely
- Hobby Lobby Remote Jobs Work From Home No Experience Part Time $27/Hour – mysmartpros
- Senior User Experience Manager – Remote
- Sr. Data Product Manager (Remote)
- Target Entry Level Remote Jobs – Part Time – Work From Home Job
- Sr Product Manager – Enterprise Product
- Director Category Management Target Plus 1000 Nicollet Mall, Minneapolis,MN 55403-2542
- Sr. Copywriter
- Account Executive, Emerging Accounts – US Remote – PST/MST
- Partner Account Executive (Digital Advertising Sales) Remote, Remote US – PST/MST
- A knowledge of working within Windows Operating Systems or equivalent.
- A private and dedicated workspace free of any distractions (roommates, children, spouses, pets, etc.) or noise (radio, tv, etc.)
- Wayfair wants to ensure your success. This is why our training is 100% mandatory. We are unable to accommodate any misses, time off, or tardiness during this time.
- Qualified applicants will be required to pass the candidate assessment to proceed with the interview process.
Some Useful Important Links |
|||||||
Apply Now |
Click Here |
||||||
InterviewQuestion & Answers |
Click Here |
||||||
Create FreeProfessional Resume |
Click Here |