Virtual Assistant / Airbnb Customer Support for Short-Term Rental Company – Contract to Hire

We are looking for an individual to manage and assist with our short-term rental company, Citizen Nomad.

 

Role…

The role is property management — platform management and guest communications, housekeeping coordination, arranging amenities, etc. as well as address guest issues and resolve them in a timely and efficient manner, process reservations, and provide accurate information about the properties and neighborhoods guests are visiting,

Note: This job will not require you to be on the job at all times, but will require you to be available when needed.

 

Required

Skills/Qualifications

– 2+ years of customer service

– 2+ years of vacation rental customer service or hotel experience

– Must be available to work during normal U.S. business hours

 

 

Preferred

– Experience with Airbnb customer service

– Ability to work with multiple technology platforms in a fast pace environment and learn new technologies as needed.

 

Key job responsibilities

– Guest and reservation management

– Virtual property management

– Cleaner management, scheduling, and coordination

Success Metrics:

– Maintain a quick response rate to all inquiries

– Resolve all guest issues with a high sense of urgency in less than 3 hours or ASAP

– Contribute to a review rating of 4.8 or higher

 

 

Additional Skills/Qualification

– Tech Savvy

Other Jobs You May Be Interested In

– Strong verbal, written and reading of the English language

– Extreme attention to detail

– Outstanding customer service

– Excellent typing including speed and accuracy

– Creative problem solver

– Independent thinker

– Strong decision-making skills

– Excellent at following directions

-Conflict resolution experience

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