Sr. Analyst, Forecasting & Analysis

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next.

 

Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

 

Job Summary

Responsible for analyzing historical data, trends and initiatives to predict future demands and resource needs for Long Range forecasts. This role involves developing and maintaining forecasting models to support strategic planning and decision-making processes within the organization.

 

Collaborates with Leadership in Operations, Finance, and various other departments to gather relevant data, ensure the accuracy of forecasting models, and provide insights that drive business strategies. Key responsibilities include utilizing data from our data sources, statistical analysis, model validation, allocation recommendations and reporting. The ideal candidate possesses strong analytical skills, proficiency in Excel and PowerPoint, and the ability to communicate complex findings effectively to key stakeholders.

 

Job Description

Core Responsibilities

  • Assists managers in the identification, prioritization, planning development, coordination, support, and execution of high impact (immediate and long-term) improvement plans for effective and sustainable cost savings.
  • Researches and analyzes diversified data to draw valid conclusions. Evaluates and implements new methods and techniques for operational improvement.
  • Leads projects that will enable their division to continually improve processes by identifying, sharing, implementing the best practices within and across sites.

 

  • Acts as team leader of various projects and participates on teams implementing new improvements.
  • Analyzes data using web tools and other Company software and prepares recommendations and reports to drive high-impact process improvement efforts.
  • Demonstrates mastery of workforce planning analysis.
  • Independently leads highly complex, in-depth analytical projects with minimal supervision.
  • Owns projects, analysis and recommendations that span the breadth of the Division, either cross-regionally or involving multiple queues.
  • Acts as a subject matter expert for other team members, helping to foster growth and understanding within the team.

 

  • Serves as a role model to others and acts as a team ambassador.
  • Owns the execution of specialized tasks, including but not limited to producing the weekly service level outlook and partner workforce management overviews.
  • Confidently leads and presents results of analysis and recommendations in senior level discussions.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

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  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

 

  • Win as a team make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Respect and promote inclusion & diversity.
  • Do what’s right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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