Specialist – Communications

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

 

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

 

Join Team Amex and lets lead the way together.

As part of a global communications team, this role reports to the Director, Public Affairs & Communications (CA&C), Americas/Brighton, and is responsible for providing communications support in the Salt Lake City market by leveraging various communication channels to inform and engage local colleagues. This role also provides communications support, as needed, for the Global Services Group (GSG). GSG delivers extraordinary care to our Card Members, merchants, and commercial clients around the world, while providing world-class credit, collections, and fraud services, as well as several shared internal services that help to power American Express.

 

How will you make an impact in this role?

  • Support and execute colleague communications for the SLC market, including internal blogs, email newsletters, videos, events, market town halls, digital TV signage, and more
  • Develop campaigns to engage and drive a consistent approach to storytelling in the market
  • Partner with key market stakeholders, such as the market leadership team, engagement leads, colleague network leads and the Colleague Experience Group (CEG), to drive and reinforce the company culture through a targeted communications strategy and internal campaigns
  • Coordinate with local teams to support and communicate market events and senior executive visits using various channels
  • Write scripts and create content and promotional materials for onsite/virtual colleague events (including off-site events). Create engaging follow-up content from events including blog posts with engaging photos and/or graphics or videos
  • Provide photography and videography support as needed for local large-scale events, market-wide campaigns, enterprise-level initiatives, and company-wide communication programs
  • Support the local rollout of corporate and global programs and initiatives
  • Provide content development and editorial support for GSG communications
  • Partner with CA&C colleagues in other markets to drive coordination and consistency in global communications
  • Support the local PR media strategy and manage external award nominations to elevate American Express’ awareness in the marketplace
  • Support development of senior leaders’ external presence, including social platforms
  • Serve as a member of the local Crisis Response Team (CRT)
  • Enforce American Express policies when needed (e.g., guest speaker approvals, solicitation policy, colleague photo and video releases, etc.)

 

Minimum Qualifications

  • Minimum of 3 years’ experience in communications or related role
  • Superior written, verbal, and multi-media communication skills
  • Ambitious self-starter who is passionate about writing, storytelling, and crafting compelling and effective communications, reaching a broad audience
  • Uses creative and strategic thinking to quickly problem solve
  • Team player with a proven ability to effectively collaborate with colleagues across the company to support large-scale initiatives
  • Experience interacting with and writing for senior leaders
  • Excellent discretion and judgment
  • Comfortable speaking publicly to groups
  • Strong design skills, including proficiency in Microsoft PowerPoint, AppSpace, and more
  • Familiarity with digital asset management using Microsoft SharePoint, OneDrive, and more
  • Ability to meet deadlines of multiple priorities

 

Preferred Qualifications

Other Jobs You May Be Interested In

  • Background in journalism, public relations, mass communications
  • Experience in employee engagement, organizational communications, internal and external communications for medium to large sized companies is desired
  • Experience in web/graphic design, experience in Unily is desired
  • Proficient video production skills (producing, filming, editing, motion graphics, etc.)

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