Primary task duties:
Committed to brilliant customer support, our business structure is organized to respond hastily to the short-changing wishes of our clients and their industries. As a customer service consultant, you are the primary touch for product charges, placing orders, inquiries, and technical assist. Your obligations may be as follows:
· manner incoming patron costs and orders (via phone, e-mail, on-line) and reply to patron inquiries in an accurate and timely way.
· check our potential to meet the patron’s necessities (undertaking specs, excellent necessities, purchase order terms and conditions, and many others.)
· reveal and communicate modifications to current orders that affect our ability to deliver on promises.
· resolve client troubles and investigate issues. Improve to control if vital.
· maintain a expert and useful mind-set whilst interacting with our clients (both inner and outside clients).
· participate in education to maintain your information updated with organisation furnished product schooling.
· live our middle values of patron consciousness, first-rate, integrity, recognize, innovation, and continuous improvement.
Job Qualifications:
· Bachelor’s degree or equivalent experience
· 2+ years customer service experience in a professional potential and/or interior income feature.
· enjoy responding to patron inquiries thru telephone and electronic mail.
· proficient in Microsoft packages, especially Outlook and Excel
· enjoy using and navigating commercial enterprise structures and customer on line portals.
· should be detail-oriented and organized.
· great verbal and written conversation abilities.
· potential to multitask, prioritize work, and manipulate time efficaciously.
· professional look and demeanor
· super courting constructing talents.
· ability to work as a part of a team in addition to manage your self independently.
