Social Media and Customer Service Associate ( Tesla Remote Jobs)

Job Type: Full-Time

Salary Unit: Competitive Salary

Working Hours: Flexible Schedule

Company: Tesla

Location: Remote Position

Benefits: Health, Dental, Paid Training, Paid Vacations, Employee Discounts, Retirement Plans

Join Tesla as a Social Media and Customer Service Associate! Enjoy the flexibility of a remote work environment and be part of a team that’s revolutionizing the automotive industry.

Job Description

Tesla is seeking a dynamic Social Media and Customer Service Associate to join our innovative team. As part of this role, you will engage with our customer base via social media channels and provide top-tier customer service. This position offers a fantastic opportunity to work in a cutting-edge company that is committed to sustainable energy solutions. You will be the public voice of Tesla, sharing our vision and engaging with our community to build enduring relationships.

Requirements

  • Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.
  • Minimum of 2 years of experience in social media management and customer service roles.
  • Excellent written and verbal communication skills.
  • Strong understanding of social media platforms (Facebook, Twitter, Instagram, LinkedIn, etc.).
  • Proficiency in CRM tools and social media management software.
  • Ability to work independently and manage multiple tasks simultaneously.
  • High level of empathy and patience in dealing with customer inquiries and issues.

Responsibilities

  • Monitor and respond to customer inquiries on social media platforms in a timely manner.
  • Create compelling social media content that aligns with Tesla’s brand and objectives.
  • Analyze social media metrics and generate reports to track performance and engagement.
  • Collaborate with the marketing team to develop and implement social media strategies.
  • Resolve customer issues and complaints professionally and efficiently.
  • Maintain a positive and engaging online presence to enhance customer loyalty.
  • Stay updated with industry trends and competitor activities to ensure Tesla remains a leader in the market.

Benefits

  • Health and Dental Insurance
  • Paid Training Programs
  • Paid Vacation and Personal Days
  • Employee Discounts on Tesla products and services
  • Retirement Plans (401k, etc.)
  • Work-from-Home Flexibility
  • Professional Development Opportunities

Educational Qualifications

Bachelor’s degree in Communications, Marketing, Business Administration, or a related field.

Experience

Minimum of 2 years in a similar role with proven expertise in social media management and customer service.

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Company Overview

Tesla, Inc. is an American electric vehicle and clean energy company based in Palo Alto, California. Tesla’s current products include electric cars, battery energy storage from home to grid-scale, solar panels and solar roof tiles, and related products and services. Our mission is to accelerate the world’s transition to sustainable energy. With a focus on innovation and customer satisfaction, Tesla aims to lead the way in producing high-quality electric vehicles and promoting a sustainable future.

If you are passionate about customer service and social media engagement and want to be part of a revolutionary company, apply today to join Tesla’s team!

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