Samsung Philippines Remote Jobs (Live Chat, Customer Support, Data Entry, Entry Level)

The purchaser Care Officer is chargeable for offering comments or resolutions to deal with purchaser worries/instances obtained through the department.

Responsibilities

• Review assigned customer concerns/instances, to determine next path of movement.
• Refer patron issues/cases to the pertinent unit/s of the bank for investigation and/or dealing with.
• Gift the customers’ angle to the pertinent unit/s of the bank to make certain a proper evaluation of the concern
• Draft replies for assessment and approval of the consumer Care branch Head; for release without delay to clients or thru assigned signatory.
• Pick out and amplify to the pertinent gadgets consumer issues which can require possible method improvement, policy assessment, hazard mitigants, reputational hazard, BSP FCP concerns, criminal liabilities.

Qualifications

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• Bachelor’s degree graduate.
• At the least 2 years of experience in the banking enterprise.
• Talented in branch banking rules and methods, with comprehensive understanding of bank products and services.
• Skilled in customer support and grievance managing.