Customer service consultant requirements
Minimum of 1 12 months of experience in customer service in a excessive volume, speedy-paced surroundings (desired)
You crave transactional based work wherein you can take a look at “to-dos” off your tick list
You are obsessed with customers/clients and are fulfilled via locating solutions in real-time over the cellphone, or communicating through email
You may paintings in a fast-paced surroundings wherein multitasking and company competencies are required
You take note of detail and feature strong problem solving and choice-making competencies
You are a crew player who’s self- stimulated, has a experience of urgency, and appears for process development
You show integrity, exhibit group spirit and exuberance, and establish agree with and credibility
You have sturdy interpersonal, and communication capabilities
You’ve got an interest in operating with a hybrid model each on web site and faraway.
Employer benefits
Lengthy-time period possibility with a fantastic threat of being employed permanently
Great corporation lifestyle with brilliant growth opportunities
Non-income
Customer support consultant process Description
Our customer is seeking individuals to join their group as a customer support representative. As a customer service consultant, you will be liable for coping with customer support and assist calls as well as records access.
Daily, this role will require you to:
Solution customer support smartphone calls and emails, and both clear up the problem or amplify the call to the subsequent level.
Report records of consumer interactions, transactions, and inquiries.
Provide resolution to any proceedings and increase, as necessary.
Refer unresolved client issues to exact departments for similarly research.
Input new clients in a couple of software structures the use of submitted account office work.
Input patron refunds in a well timed and correct style.
Enter and track customer hardware carrier requests (RMA’s).
