Company: Hulu
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Company Overview
The Elite Job is a premier staffing and recruitment agency specializing in matching top-tier talent with leading companies across various industries. Our client, Hulu, is a leading streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home.
Job Summary
Hulu is seeking a dedicated and customer-focused Remote Customer Support Representative. The successful candidate will be responsible for providing exceptional support to Hulu subscribers, addressing their inquiries, troubleshooting issues, and ensuring a seamless streaming experience.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Resolve customer issues related to account management, billing, and streaming services.
- Provide detailed product information and support for Hulus features and functionalities.
- Escalate complex issues to higher-level support teams when necessary.
- Maintain accurate and comprehensive records of customer interactions.
- Contribute to the continuous improvement of customer support processes and tools.
Required Skills and Qualifications
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Proficient in using customer support software and tools.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Empathy and patience when dealing with customers.
- Familiarity with streaming services and technology is a plus.
Experience
- Minimum of 2 years of experience in a customer support role.
- Experience working remotely is preferred.
Working Hours
- Full-time position with flexible working hours.
- Must be able to work evenings, weekends, and holidays as required.
Knowledge, Skills, and Abilities
- Strong understanding of customer service principles and practices.
- Ability to work independently and as part of a team.
- Excellent organizational and time-management skills.
- Proficiency in using Microsoft Office Suite and CRM software.
Benefits
- Competitive salary.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for career advancement and professional development.
- Employee discount on Hulu subscriptions.
Why Join
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- Be part of a dynamic and innovative company at the forefront of the streaming industry.
- Work remotely from the comfort of your home.
- Join a supportive and inclusive team committed to delivering the best customer experience.
How to Apply
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role to us.
Remote Customer Support Representative at Hulu
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