Remote Customer Support Representative at Hulu

Company: Hulu

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Company Overview

The Elite Job is a premier staffing and recruitment agency specializing in matching top-tier talent with leading companies across various industries. Our client, Hulu, is a leading streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home.

Job Summary

Hulu is seeking a dedicated and customer-focused Remote Customer Support Representative. The successful candidate will be responsible for providing exceptional support to Hulu subscribers, addressing their inquiries, troubleshooting issues, and ensuring a seamless streaming experience.

Key Responsibilities

  • Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
  • Resolve customer issues related to account management, billing, and streaming services.
  • Provide detailed product information and support for Hulus features and functionalities.
  • Escalate complex issues to higher-level support teams when necessary.
  • Maintain accurate and comprehensive records of customer interactions.
  • Contribute to the continuous improvement of customer support processes and tools.

Required Skills and Qualifications

  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using customer support software and tools.
  • Ability to handle multiple tasks simultaneously in a fast-paced environment.
  • Empathy and patience when dealing with customers.
  • Familiarity with streaming services and technology is a plus.

Experience

  • Minimum of 2 years of experience in a customer support role.
  • Experience working remotely is preferred.

Working Hours

  • Full-time position with flexible working hours.
  • Must be able to work evenings, weekends, and holidays as required.

Knowledge, Skills, and Abilities

  • Strong understanding of customer service principles and practices.
  • Ability to work independently and as part of a team.
  • Excellent organizational and time-management skills.
  • Proficiency in using Microsoft Office Suite and CRM software.

Benefits

  • Competitive salary.
  • Health, dental, and vision insurance.
  • Paid time off and holiday pay.
  • Opportunities for career advancement and professional development.
  • Employee discount on Hulu subscriptions.

Why Join

Other Jobs You May Be Interested In

  • Be part of a dynamic and innovative company at the forefront of the streaming industry.
  • Work remotely from the comfort of your home.
  • Join a supportive and inclusive team committed to delivering the best customer experience.

How to Apply

Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience and why they would be a great fit for this role to us.

Remote Customer Support Representative at Hulu

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