Remote Customer Support Representative at Hulu

Company: Hulu

Industry: Private

Employment Type:- Full Time

Work Hours:-  8 Hours

Locations:- USA

Full Job Description:-

Hulu is seeking a dedicated and enthusiastic Remote Customer Support Representative to join our dynamic team. As a key player in our customer service department, you will be responsible for delivering exceptional support to our diverse customer base. This role requires excellent communication skills, a problem-solving mindset, and a passion for helping others. You will be working remotely, providing assistance via phone, email, and chat to ensure a seamless viewing experience for Hulu subscribers.

Key Responsibilities:

  • Provide outstanding customer support by addressing inquiries, troubleshooting issues, and resolving complaints related to Hulus streaming service.
  • Assist customers with account management tasks, including subscription changes, billing inquiries, and password resets.
  • Diagnose and resolve technical issues related to streaming devices, app functionality, and connectivity problems.
  • Guide customers through troubleshooting steps, and escalate complex issues to specialized teams when necessary.
  • Maintain accurate records of customer interactions, issues, and resolutions in our CRM system.
  • Stay up-to-date with Hulus products, features, and policies to offer accurate and relevant assistance.
  • Contribute to continuous improvement efforts by providing feedback on recurring issues and suggesting enhancements to support processes.

Required Skills and Qualifications:

  • Exceptional verbal and written communication skills with a keen attention to detail.
  • Proficiency in using computer systems, including CRM software and other support tools.
  • Strong problem-solving abilities and the capacity to think critically under pressure.
  • Ability to handle challenging situations with empathy, patience, and professionalism.
  • Demonstrated ability to work independently and manage time effectively in a remote environment.
  • High school diploma or equivalent; a college degree is a plus.

Experience:

  • Previous experience in a customer service or support role is preferred, especially in a remote setting.
  • Familiarity with streaming services and technology is advantageous but not required.

Working Hours:

  • This is a full-time remote position with varying shifts to cover our 24/7 support operation. Flexibility to work evenings, weekends, and holidays is required.

Knowledge, Skills, and Abilities:

  • In-depth knowledge of Hulus platform, products, and services.
  • Ability to quickly adapt to new tools and technologies.
  • Strong organizational skills with the ability to manage multiple tasks simultaneously.
  • Capable of working efficiently both independently and as part of a team.
  • Proven track record of maintaining high levels of customer satisfaction.

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive health, dental, and vision insurance plans.
  • Generous paid time off (PTO) and holiday leave.
  • 401(k) plan with company match.
  • Employee discounts on Hulu subscriptions and other perks.
  • Access to professional development and career growth opportunities.

Why Join Hulu:

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At Hulu, we are committed to delivering an exceptional entertainment experience to our subscribers. By joining our team, you will be part of a forward-thinking company that values innovation, creativity, and a customer-centric approach. We offer a collaborative work environment where your contributions are recognized and rewarded. As a Remote Customer Support Representative, you will play a crucial role in maintaining our high standards of customer satisfaction and ensuring our viewers have the best possible experience.

How to Apply:

If you are passionate about customer service and eager to contribute to Hulus success, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this role. Applications can be submitted through our career portal on the Hulu website. We look forward to hearing from you and exploring how you can be a valuable addition to our team!

Remote Customer Support Representative at Hulu

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