Dwellness is seeking its next Program Manager to help be the face of Dwellness! This is an exciting opportunity for a seasoned professional looking to grow in their career while playing a significant role in our organization’s success. The Program Manager will help oversee the growth and management of our dynamic psychotherapy team. We are looking for someone who is vision-focused with the ability to develop a comprehensive long-term strategy while also effectively overseeing day-to-day operational functions.

If you have a passion for driving excellence, creating strategic plans, and working within the field of mental health, we invite you to apply for this leadership position!

ABOUT WELLNESS:

Dwellness In-Home Psychological Services PLLC was founded in 2019 by Co-Founders Dr. Anna Levy-Warren and Jamie Weiner, LMHC. Dwellness provides in-home and tele-therapeutic services to individuals and families across the lifespan. Our clinicians have various discipline backgrounds and specialize in a diverse range of developmental periods and therapeutic techniques. We tailor our therapeutic approach to the specific needs of each client to address their presenting developmental, psychological, and psychosocial challenges.

We are a small yet mighty team, driven to help guide individuals and families toward healing in their homes!

ROLE AND RESPONSIBILITY:

The core responsibility of this position is to oversee business strategy, community impact, and program operations. The Program Manager will maintain all day-to-day management of communications and partner relations, while also working with the Co-Founders to develop a growth-marketing strategy for long-term referrals and business development.

Remote /In-Person:

While this role is primarily a remote position, we are looking for someone who is based in or near New York City, with the ability to occasionally meet clients and community partners in person.

LEADERSHIP & OPERATIONS

Strategically identify growth opportunities.
Lead the Executive Team in the long-term vision and direction of the business.
Direct all operations including management of staff. Oversee human resources and payroll.
Oversee monitoring of patient fees, and monthly superbills for clients requesting reimbursement, and address other financial questions as they arise.
Optimize technology to increase organizational efficiency, improve information accessibility, and ensure data security.

COMMUNICATIONS AND OUTREACH

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Drive client success through overall company awareness and client support.
Functions as the liaison between team and community partners.
Develop marketing strategies to drive audience engagement, with awareness of subject matter material.
Track and document the success of outreach campaigns, reporting insights and learnings to senior leadership.
Oversee preparation of organizational-wide communications material, including but not limited to, internal and external newsletters, social media posts and content, etc.
Maintain outreach documentation through the CRM (Customer Relationship Management) portal.

COMMUNITY PARTNERSHIP

Proactively seek new opportunities and partnerships for Dwellness to connect with other consumers and community-based organizations,
Manage client relations with current program partners.
Participate in planning, marketing, and public relations for the agency. Foster relationships within the community and network or develop strategic initiatives to increase referrals.
Coordinate community contacts by clinic and security staff. Maintain a database of all community relations activities.

PERFORMANCE IMPROVEMENT:

Utilize data analysis and feedback to help identify opportunities for improvement.
Implement initiatives for enhanced performance, growth, and employee engagement.
Develop and monitor KPIs and metrics to assess operational performance and identify areas for improvement.
Collaborate with the Co-Founders and clinical supervisors to help implement appropriate improvement measures.

QUALIFICATIONS /EXPERIENCE:

5+ years of operational experience with a demonstrated understanding of organizational management.
Strong communication skills are required. Ability to effectively collaborate with others.
Demonstrates excellent team and project management skills. Maintains clear organization and plans with structure.
Passion for growth.
Ability to lead change in evolving environments
Works well independently and on a team. Has a ‘can-do’ and self-starter attitude. Promotes teamwork with the ability to inspire enthusiasm, productivity and accountability.
Outstanding customer service and client relation skills. Communicates effectively verbally and in writing. Articulates complex information.
Comfortable sharing ideas with clarity, vision, and ready to lead with oversight.
Ability to manage multiple projects at once while continuing to function effectively.
Creative thinker with close attention to detail.
Knowledge of standard office programs including Google Workspace, Canva, and Microsoft PowerPoint. MailChimp, Squarespace, and CRM experience are a plus.

PREFERRED QUALIFICATIONS

MSW, MHC or Masters’ degree in psychology or related field.
NYS clinical license preferred.
Experience working with a program that serves adults with serious mental health conditions.
Experience working within a startup environment.

BENEFITS & COMPENSATION

Full-time salary: $75,000 annually, commensurate with experience
Paid vacation: Three weeks/year
Paid Time Off for federal holidays
Access to New York State Paid Safe & Sick Leave
Community building/social activities for the Wellness Team
Opportunity to develop and execute unique programming with the support of the Wellness Administrative and Supervisory Teams.

Program Manager

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