The opportunity: Voted nice customer support years in a row by using Newsweek, as a (customer support consultant), you’ll have the possibility to join a nice-in-magnificence crew and interact with loads of customers and dealers.
You’ll serve as the number one point of touch for excessive level client inquiries through smartphone, chat, and electronic mail. Ideal candidates are people who are energized while operating to clear up specific issues, sharing their technical expertise, and handling a couple of duties effectively and correctly.
With empathy, self belief, and professionalism, you may play a vital role in connecting our VIP customers to the occasions that excite them. We satisfaction ourselves in developing fantastic stories from the factor of purchase till they input the gates.
How your role contributes to the achievement of bright Seats:
Maintain outstanding customer experience with tone, empathy, confidence, and interest to the element.
Broaden and gift answers to fan troubles correctly and efficiently.
Update inner order notes appropriately and ensure right strategies are accompanied throughout all fan and supplier interactions.
Keep thorough expertise of corporation values, strategies, and guidelines to ensure right exchanging of facts, order replacements, refunds, credits, and many others.
Utilize empathy and professionalism in each interaction to deliver a nice-in-elegance client revel in.
How your function expectations will progress as a (customer support representative) inside the first 30, 90, and a hundred and eighty days:
30 days in:
Whole new rent orientation, gaining the assets you need to achieve success.
Learn the way ticket marketplaces function and the way you’ll make contributions to imparting brilliant reports for our fanatics and dealers.
Acclimate to group and organization norms, enterprise objectives, and bright Seats’ values.
Recognize the waft of consumer orders and entry stage call inquiries.
Become acquainted with organisation rules and techniques.
Navigate and remedy non-complicated calls.
Complete education with a whole expertise of how this role plays an vital component in decreasing patron tension
Ninety days in:
Contribute to our tactics, strategies, and technologies to guide common commercial enterprise dreams, power crew efficiencies, and reduce client anxiety.
Maintain, harvest and resource internal and external relationships to gain development and enhance targets.
Exhibit deep know-how and application of industry and organization approaches, inclusive of replacing ticket inventory, and navigating escalated contacts
180 days in:
Observe techniques to execute individual tasks that positively influence the team.
Play an active function in persevered learnings to strengthen ability sets important for crew goals.
Able on industry nuances and enterprise regulations.
Manipulate exceptionally complicated, escalated, and high-value contacts with out steering.
Ingrained as a key player of the crew who runs autonomously in the course of daily obligations.
What you may carry:
Paintings experience in customer support in retail or carrier-associated industry.
Pc proficiency, together with capacity to maintain 50+ WPM typing velocity and to effectively perform primary laptop/net browser functionality.
Splendid empathy, self-belief, and staying power.
Written conversation skills with a flair for grammar and spelling accuracy.
Capable of multitasking in a quick-paced surroundings.
Self-reliant and capacity to paintings with minimal supervision.
Studies skills to troubleshoot client problems.
Inclined to be flexible in work hours where needed.
Genuine interest in stay activities, sports, and amusement.
