Company: Netflix
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Netflix is the world’s main streaming experience carrier with over 222+ million paid memberships in over a hundred ninety international locations taking part in TV series, documentaries and characteristic movies throughout an extensive style of genres and languages. Members can watch as plenty as they want, anytime, anywhere, on any internet-linked screen. Members can play, pause and resume watching, all without advertisements or commitments. Netflix Remote Jobs No Experience
ROLE
Animation Support Specialists use their technical understanding and revel to offer generation help to Animation customers, changing statistics and studying from interactions to prioritize actionable understandings of the holistic consumer revel. As a Support Specialist, you play an important function in helping the Netflix Animation team of workers and their engagement with generation through analyzing consumer friction and amassing applicable statistics. This starts the method of running with companion groups to enhance the general generation’s revel in and completely remedy habitual troubles. This function could be anticipated to work PST/PDT hours. Netflix Remote Jobs No Experience
RESPONSIBILITIES
- Serve because the number one factor of touch for customers looking for technical assistance
- Responsible for studying how customers revel in generation via research, documentation, and categorization of interactions with a focal point on tendencies and speaking to reasoning
- Prioritize dealing with technical troubles, triage/study bugs, be part of incident/outage control workflows, expand troubles to suitable companion groups, and develop/maintain sturdy documentation to create a high-quality understanding base revel in
- Recognize and join styles in how customers revel in generation throughout 1st and third-party technology through composing malicious program reviews whilst needed
- Recommend and/or put in force revel in improvements, make characteristic requests, convey to interest possibilities to create self-carrier solutions, in addition to productiveness enhancements
- Identify and hyperlink ZenDesk tickets that display a sample of behavior/consumer friction, curate the memories of the styles, and keep the fitness of the User Experience Jira space
- Ensure that our customers interact with us at the best fine technical help partnership at the same time as carrying out our organization’s method to study from consumer revel in
- Actively take part and make a contribution to efforts designed to enhance how customers revel in each generation and help at/or running with Netflix
- Engage and work with our international crew as a part of a universal consumer adventure revel in the crew, amassing crucial statistics, data, and context to bridge the consumer revel in and companion groups, the usage of compassionate and considerate feedback/thoughts
- Work to make certain Netflix’s dedication to fostering an inclusive surrounding is validated in each aspect of our efforts
- Create an inspiring, empowering, collaborative, and supportive crew surrounding, main through instance and flexing to roll up your sleeves and help the crew as needed, Netflix Remote Jobs No Experience
- Flexibility in running hours to assist in meeting the wishes of the commercial enterprise
- Live the Netflix Culture
SKILLS & EXPERIENCE
- A minimum of 1-year experience in IT or Desktop Support/System Administration, Technical Support, Technical Director, and/or help engineer function in manufacturing surroundings in Animation or VFX
- Experience helping software programs which include Adobe, Nuke, Shotgun, Flix, Maya, Toon Boom Harmony, Storyboard Pro or comparable VFX and animation products
- Experience running in story, editorial, art, previs, VFX, post, or different manufacturing and pipeline workflows
- Experience running with software program help equipment which includes Zendesk, JIRA, and Confluence or comparable products
- Experience helping Cloud and SaaS Applications and SSO: G-Suite inclusive of Gmail, Calendar, Drive, Sites, Groups, and AWS
- Proven capacity to work independently with minimum supervision; have to be a self-inspired self-starter that could provoke thoughts
- Critical wondering talents to troubleshoot, study, and diagnose complex technical troubles through utilizing to be hard structures and equipment
- Robust documentation mindset, translating the statistics into understanding base articles and/or consumer memories
- Able to proactively seek out possibilities to enhance our consumer stories and supply cohesive thoughts around revolutionary help techniques and alertness layout concerns
- Strong conversation talents with validated capacity to interaction with customers via numerous ingestion factors and conversation platforms; inclusive of the capacity for direct (virtual) interplay with stakeholders as a part of your research round a selected generation friction and the consumer revel in
- Consistently growing your ability at the same time as searching out possibilities to study
- Collaborative via listening, looking to understand, and helping
- Fluency in English (commercial enterprise level)
At Netflix, we cautiously remember an extensive variety of reimbursement elements to decide your private pinnacle of the marketplace. We depend on marketplace signs to decide reimbursement and remember your particular activity family, background, talents, and revel in to get it right. These concerns can cause your reimbursement to differ and also will depend on your location. Netflix Remote Jobs No Experience
Benefits:
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- Parental Leave: We understand that one of the maximum unique occasions in an individual’s existence is the beginning or adoption of a child. Our parental depart coverage is: “cope with your child and yourself.” New dad and mom usually take 4 – eight months.
- Time Away: Our excursion coverage is œtake excursion and we without a doubt do. Frankly, we intermix work and private time a bit. Time away works in a different way at Netflix. We don’t have a prescribed 9-to-five workday, so we don’t have a prescribed day without work guidelines for salaried personnel, either. We don’t set a vacation and excursion schedule so that you can examine what’s essential to you”consisting of whilst your thoughts and frame want a break. We consider running smarter, now no longer harder.
- Family Forming & Reproductive Support: Netflix gives an international circle of relatives forming an advantage to aid personnel in the course of your fertility, surrogacy, or adoption journey. This advantage is to be had to personnel and their spouse/home partner, no matter marital status, gender, or sexual orientation. Globally, we cover fees for our own circle of relatives forming services, consisting of journeys for those services, via Carrot.
- Mental Health: At Netflix, we recognize you need to provide work you’re proud of. In order to do your best, you need to experience your best. Mental fitness is essential to your universal fitness that’s why Netflix gives diverse applications to aid you and your dependents. Globally, we offer get right of entry to to mindfulness and meditation in addition to unfastened counseling and education sessions.
- Health Benefits: Medical blessings work in a different way primarily based totally on the country you stay in. So you could have clinical insurance provided via Netflix only, a supplemental plan via Netflix that compliments your neighborhood coverage scheme, or you could have a month-to-month allowance to buy blessings for your own. No count what the case is, we ensure that you’re covered.
Netflix Remote Jobs No Experience | Netflix Remote Jobs Salary $300 Day – MySmartPros
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