We’re in search of a dedicated client advisor to sign up for at the Microsoft company keep in Redmond. If you have a passion for technology, a customer-centric attitude, and well honed customer service talents, we would like to pay attention from you. Our team is devoted to delivering a international-class patron experience and driving consequences.
On the Microsoft business enterprise save, customers can discover the pleasant of Microsoft and consult with our specialists to discover the first-rate answers for his or her desires. Our team of skilled buddies is dedicated to imparting extremely good customer service every day.
In case you are passionate about era, experience hassle-solving, and thrive in a dynamic environment, we inspire you to use. Join us in our undertaking to change the manner humans work and help us deliver an exceptional consumer experience.
Microsoft’s mission is to empower everybody and every company on this planet to gain greater. As personnel we come together with a increase attitude, innovate to empower others, and collaborate to realise our shared desires. Every day we build on our values of recognize, integrity, and duty to create a culture of inclusion where all and sundry can thrive at work and past.
In alignment with our Microsoft values, we are devoted to cultivating an inclusive work environment for all employees to positively impact our subculture every day.
Obligations
Client Obsession
Tenaciously pursues high quality consequences whilst assisting clients via leveraging sources and a slight technical acumen to offer solutions and resolve purchaser problems (e.G., troubleshooting software problems, upgrading devices to ultra-modern release, ensuring a unbroken transition).
Engages a vast variety of clients (e.G Very Small businesses) to recognize how era solutions can help them reap their desires or solve a need. Explains the Microsoft revel in center (MEC) / worker organization shop (ECS) value proposition to clients. Drives go-sell and answer sales desires in the MEC/ECS.
Applies techniques for imparting services that meet and exceed client expectations; meets private and group sales goals, and handles specific consumer engagements and customer service stages (e.G., client pleasure); receives wonderful peer and manager feedback (thru 1:1s and connect); meets or exceeds expectations for patron touchpoints.
Conducts client tours of the MEC/ECS and/or Microsoft traveller’s middle in a professional, passionate way, to inspire and force logo awareness. Assists in facilitating public and private events hung on place, in coordination with Microsoft partners.
Influencing for Impact
Builds and continues well-rounded knowledge of Microsoft products and services by way of getting to know thru others in conjunction with self-training and role play whilst articulating Microsoft’s fee proposition to customers. Encourages peers to hold their modern knowledge of Microsoft services and products.
Identifies special desires of customers, leveraging Microsoft product and carrier understanding to connect them with the appropriate answer.
Engages with friends and leaders to drive and execute modern approaches to make a bigger effect in our clients lives and supply business effect. Executes techniques from senior management.
Uses fundamental product know-how and value proposition to humanize and customize the transport of Microsoft answers. Positions products favorably in mild of Microsoft’s emblem and contemporary key differentiators inside the marketplace in relation to competitors to be able to further power sales.
Stocks capabilities and benefits via live demonstrations and storytelling of Microsoft gadgets and offerings.
Technical expertise
Leverages a technical know-how of answers, cloud offerings, platforms, hardware, and software to explain the methods wherein those offerings benefit the recipients. Builds and continues know-how of products and services through getting to know thru others in conjunction with self-education and role play.
Encourages friends to maintain their modern expertise of Microsoft services and products.
Leverages a technical information of solutions (e.G., M365, floor family) to serve customers with simple dreams.
Leverages an expertise of competition and their solutions for simple consumer or commercial enterprise desires.
Collaboration
For Microsoft revel in centers, identifies lead technology, converts interactions into income leads, and leverages the broader Microsoft revel in center (MEC) group to shut the sale.
Identifies opportunities to sell to and help clients via leveraging the crew’s capabilities. Inputs new leads via documenting interactions with customers.
Engages clients, identifies their wishes, and uses that facts to create leads throughout all patron segments (e.G., Very Small corporations) and our Microsoft services to drive extra complete patron solutions.
Learns to collaborate with peers, managers, and corporate to power innovative approaches to create and cognizance on brand focus in the market and make sure a One Microsoft method to boom the corporate footprint.
Articulates to customers how Microsoft generation (e.G., Microsoft 365) can allow virtual ameliorations and growth functionality and efficiency
Collaborate with outdoor partners/companies, including the govt Briefing middle, and Microsoft seller partners.
Mastering
Completes all required education and obtains relevant product and role certifications aligned to the function and workload/enterprise.
Proactively asks for help and is open to feedback and coaching from managers and teammates. Seeks essential know-how (e.G., extra merchandise, MEC/ECS regions) of income techniques and Microsoft products.
Shares consumer insights, memories, learnings and presents patron and available-solutions remarks in group standups, pipeline and performance evaluations, and on line communique channels.
Compliance
Adheres to all compliance necessities, along with but now not constrained to operational rules and procedures, device coping with, and personal statistics policies.
Inventory management
Keeps the organisation, waft, and appearance of the returned-of-house floor.
Adjusts aisles and format as vital to control influx in products, residence new product lines, or alter to seasonal needs.
Continues income-floor vending requirements of in-inventory products. Shares and replenishes merchandise on the floor.
Checks price adjustments and re-stickers gadgets as needed to ensure accuracy. Runs merchandise from back of residence out to clients or income buddies.
Follows course from shop leadership and visuals team regarding new presentations. Works with different crew individuals to set new displays before launch. Ensures suitable inventory is available for promotions.
Capacity to analyze Microsoft’s D365 stock machine. Ensuring stock integrity and accuracy when appearing stock adminstrative obligations.
Consumer solution support and Obsession
Works in the Microsoft revel in center (MEC) across Microsoft all products and offerings (e.g., cloud, Gaming, Very Small businesses) to visit customers to understand technical troubles, how gadgets are used and the environment to endorse whole solutions and/or clear up problems to rebuild relationships with customers.
Works inside the answer desk, troubleshooting software and hardware problems, upgrading and repairing devices, and completing consumer appointments showcasing Microsoft’s services and products.
Gives feedback and product insights to assist deliver better purchaser-fulfillment techniques and client solutions.
Other
Embody our way of life and values.
Encompass our commitment to variety and inclusion, driving our undertaking to empower each person and business enterprise on the earth to acquire extra.
This commitment calls for a goal in all that we do. At Microsoft, each worker is needed to for my part decide to be a lively and intentional participant in advancing our culture of inclusion.
Using practicing inclusion in our regular moves, we can create an environment for ourselves and others to carry out at our fine – and thrive.
Physical requirements consist of, lifting objects as much as 56lb, standing and taking walks for prolonged intervals of time, use of heavy devices consisting of a pallet jack, a freight elevator.
Adhering to enterprise and nearby protection rules in the area for the MEC/ECS, to make certain protection of self and others.
Might also carry out different duties as assigned.
Qualifications
Required/minimal qualifications
High college degree
OR equivalent enjoy.
Additional or favored qualifications
High faculty degree AND 1+ year(s) applicable sales or customer support enjoy
OR equivalent experience.
