Excited to grow your career? Do you enjoy helping people? Do you thrive in a fast-paced, customer-focused environment? Then start your career as a part of our growing Cigna Healthcare – Medicare Supplemental Benefits team!
As a Customer Service Representative, you are offered extensive, paid, hands-on training and a supportive post-training environment to pave your way to success.
In this… pivotal role, the Customer Service Representatives effectively handles inquiries from clients that are received via phone, and serviced in a contact center environment. An individual in this role will conduct customer phone verification interviews on all inbound calls for completion of application for insurance coverage. This position uses multiple systems to review and notate work per federal/state guidelines as well as Medicare guidelines.
The successful candidate will be able to interact appropriately and effectively with clients using excellent interpersonal, listening, critical thinking, and problem solving skills. The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquires is crucial for success.
Qualifications
High school diploma or equivalent required, Associate or bachelor’s degree a plus Prior Insurance experience preferred, Cigna experience a plus
1+ years’ experience in customer service, call center environment strongly preferred
Process and review applications into workflow.
Maintain detailed knowledge of all Medicare Supplement Products and compliance procedures.
Performance determined on many factors including phone metrics and quality assurance score
Business Hours are 8am to 5pm CST
Candidates must have a quiet and private space designated for focused work
Experience with OnBase, LifePro, Verint, Finesse, and
Salesforce/KnowledgeXchange Preferred
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an hourly rate of 17 – 23 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
Other Jobs You May Be Interested In
- Remote Hotel Regional Director of Sales (RDOS) – Hilton & Marriott Experience Required
- SHEIN Influencer Marketing Coordinator – US
- Project Management Specialist II
- Procurement Specialist I
- Executive Business Partner | Twitch | Remote US
- Lead – Global Entertainment & Consumer Communications | Airbnb | Remote (USA)
- Staff Web Engineer, Reservation Management | Airbnb | Remote (United States)
- VP, Global Compensation
- General Motors Hiring Remote, General Motors Hiring Customer Service, Wfh General Motors Employment Type
- Remote Sports Television Operations Producer
- Bell Captain/Remote
- J.P. Morgan Wealth Management – Investment Professional
- Sr Customer Success Mgr
- Relationship Payment Manager
- Chat Support Agent (Remote) – 15 – 18/hr
- Senior Software Engineer – Supply Chain
- Manager, Energy Audits (Remote to Bay Area Region)
- Executive BPO Healthcare Sector
- Regional Manager, Airport Strategy – Remote work available
- Kroger Product Reviewer Jobs (Work From Home) $22/h – Remote
- Sr. Analyst, Forecasting & Analysis
- Field Executive Data Officer
- Rep 1, Credit & Collections – Commercial-1 (Virtual) in Manchester, NH in Xfinity
- Sr Specialist Member of Technical Staff 3 Locations
- Program Manager – Upstream Supply Chain Technology
- Administrator, Crew Bid
- Spirit Airlines Night Shift Remote Jobs (Calling, Data Support Job)
- Senior Corporate Strategist
- LiveOps Producer
- Liveops Customer Service – Remote Jobs
- Game Economy LiveOps
- Yeti Remote Jobs Work From Home No Degree – US
- Outfitter III US – Remote TX
- Senior Financial Analyst (Hybrid)
- Content Partnerships Senior Manager
- YouTube Shorts Video Editor & Algorithm Expert ( ~ $20/hr)
- YouTube Strategist | Baiteze TV (145K)
- Senior Internal Auditor, Compliance Remote-USA
- Chewy Customer Support Specialist (Remote) – Part-Time Jobs – US – Nigeria
- UPS Remote Jobs (Data Entry) $30/Per Hour – Entry Level
- SP Partner Sales Manager – USPS
- Postal Job Services Co – Window Clerk – Postal Service – Coral Springs, FL
- Senior Software Engineer – Video Transcoding
- NDT Consultant
- Non-Destructive Testing Auditor for Performance Review Institute (PRI) (Remote)
- Hulu Customer Service Jobs, Hulu Entry Level Jobs, Hulu Remote Jobs Part Time
- Director of Advanced Manufacturing/TN
- Remote Hospital Inpatient Coder in Denver, CO in UCHealth
- Travel RN Virtual ICU Nights
- Virtual Health Technician I | UCHealth | $14.00-$20.00 | Remote (USA)
- Interim MDS Coordinator (Remote and/or Onsite)
- Temporary Team Lead – Remote – (Job Number: 03ZKD)
- Sam’s Club Support Jobs On Phone, Email, Social Networking Sites – Remote
- Sr. Director of Sales, Walmart & Sam’s Club
- Sales Engineer – Dell Technologies
- Data Scientist – Secureworks – Atlanta, GA or Remote, US
- Program Manager – Xbox Integrated Marketing
- Principal Software Engineering Manager – Xbox
- Social Media Content Manager (Twitter) – MyShell
- Call Center Officer – Work from home
- American Express Remote Jobs (Customer Service Jobs )
- business systems analyst, Shared Services Business Systems (Remote)
- Director, Investor Relations, ESG (Remote)
- Analyst – Cyber Threat Intelligence (Remote)
- Work From Home Airline Jobs, United Airlines Careers
- Client Relations Associate – Remote Work
We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status about public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Some Useful Important Links |
|||||||
Apply Now |
Click Here
|
||||||
InterviewQuestion & Answers |
Click Here
|
||||||
Create FreeProfessional Resume |
Click Here
|