Manager – Global & Large Account Development (Virtual – FL/NC/SC/GA)

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

 

Join Team Amex and let’s lead the way together.

The Global Commercial Services (GCS) –Global and U.S. Large Enterprise Client Group (G&L) manages American Express’ largest and strategically important commercial clients – driving differentiated value and providing solutions that meet the diverse and global needs of the company’s most valuable customers. The organization is on a journey to transform and reimagine how to best position AXP in the commercial space, to ensure mutual success for our customers and American Express through COVID recovery and beyond.

The U.S. Industry Verticals team is a client management organization with B2B specialization focused on profitably accelerating B2B penetration.

This Client Manager will report to the U.S. Verticals Director focused on the Professional Services industry. The successful candidate must have an entrepreneurial drive, a winning track record of uncovering and implementing new business opportunities, proven success building C-suite relationships, strong financial acumen, and ability to deliver differentiated and customer-first solutions and B2B payments experience.

 

How will you make an impact in this role?

  • Serve as the B2B payments expert for all commercial solutions within their portfolio to deliver on the GCS value proposition
    • Identify and implement B2B portfolio growth and retention strategies by leveraging in-depth industry knowledge and effectively linking to the client needs
    • Strategically and quickly adapt plans and priorities when needed to achieve the desired outcome
    • Build and safeguard strong client relationships to drive NPS and sustainable volume
    • Identify gaps in C-suite relationships and with executive decision makers and implement relationship stacking strategies to bridge them – effectively establishing regular customer facing touchpoints
    • Lead development of client renewal and expansions proposals; negotiate complex deal constructs and oversee implementation of solutions
    • Resourcefully overcome complex client barriers; quickly and thoughtfully resolve escalated issues.

 

  • Develop customized and strategic account plans to unlock spend growth
  • Work collaboratively with key business partners across various divisions of American Express including but not limited to GCS, GMNS, B2B Enablement, Analytics, Pricing, Finance, Legal and Marketing.
  • Take a data driven approach to quantitatively sell a story – applying strong financial acumen
  • Develop, and actively manage, a sales pipeline, across multiple accounts simultaneously, using CRM tools
  • Manage the relationship between customers and American Express to maximize customer satisfaction, profitability and retention. Also responsible for revenue growth through cross sell and add-on selling.

 

Minimum Qualifications

  • Minimum of 5 years’ prior strategic relationship management and/or business development experience.
  • Effective oral and written communication skills, with the ability to influence internal and external partners; to effectively present products, technical solutions, and financials to clients
  • Strong financial acumen
  • Bachelor’s degree or higher

 

Preferred Qualifications

Other Jobs You May Be Interested In

  • Knowledge of B2B, key trends, and payment processes.
  • Results-oriented with an entrepreneurial approach to portfolio management; ability to proactively identify and close profitable opportunities.
  • Ability to gain an in-depth understanding of client needs to inform and execute client-focused plans with limited support and guidance.
  • Proven relationship management and negotiation skills; experience in successfully establishing C-level relationships and within cross-functional areas within large companies.
  • Innovative and solutions-oriented approach to overcoming barriers impacting client value or growth; Ability to effectively influence and manage change.

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