Process Evaluate: We Are Seeking A Dedicated And Informed Inbound Name Middle Agent To Sign Up For Our Crew And Provide First-Rate Customer Support And Assist Concerning Employee Blessings, 401k Plans, And Payroll Inquiries.
The Ideal Candidate Should Own Brilliant Communiqué Competencies, Sturdy Attention To Element, And Strong Information Of Benefits Administration, Ticketing Systems, And Payroll Approaches.
This Position Involves Addressing Client Queries, Resolving Worries, And Assisting Employees With Correct Statistics to Sure Their Average Pride.
Obligations:
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- Customer Service: Serve As The First Factor Of Contact For Employees’ Inquiries Associated With Blessings, 401k Plans, And Payroll Subjects Through Inbound Calls.
- Difficulty Decision: Pick Out And Troubleshoot Personnel’ Issues And Problems, Imparting Efficient Answers Or Escalating Complicated Topics To Appropriate Inner Departments.
- Documentation: Keep Distinct And Organized Information Of All Interactions, Inquiries, And Resolutions In The Business Enterprise’s Patron Relationship Management (Crm) Device.
- Education And Steerage: Offer Steerage And Motives To Employees On Gain Enrollment Approaches, Retirement Planning, Investment Options, And Any Updates To Payroll Rules.
- Policy Understanding: Live Up To Date On Organization Regulations, Industry Rules, And Compliance Necessities To Provide Correct Statistics And Make Certain Consistent Carrier Great.
Qualifications:
- Excessive College Diploma Or Equal Is Needed.
- Proven Experience In A Customer Service Or Call Center Position, Ideally With A Focal Point On Employee Benefits, 401k Plans, Or Payroll Inquiries.
- Sturdy Interpersonal And Conversation Skills, With The Capability To Give An Explanation For Complex Concepts In A Clear And Understandable Manner.
- Familiarity With Advantages Management Systems, Retirement Plans, And Payroll Systems Is Highly Suited.
- First Rate Trouble-Solving Abilities And The Ability To Deal With Challenging Situations With Empathy And Professionalism.
- Element-Oriented With Extraordinary Organizational And Multitasking Abilities.
- Availability To Paintings Flexible Shifts, Based On Call Center Desires.
- Verified Commitment To Handing Over Great Customer Reports.
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