The Opportunity
Our Social Media Moderators protect our clients’ brands and make sure their reputation is kept safe at all times; they are key in providing a positive social experience for all users, while being aware of any potential issues on the social media platforms.
As a Live stream moderator, you are responsible for keeping the chat clean, moderating behavior and enforcing the rules of the stream to ensure the chat is friendly and civil. This means moderating the chat for insults, offensive language, inappropriate content and spam. In this type of work, you’ll be monitoring incoming social feeds in real time!
What You’ll Do
- Moderating live comments per The Social Element guidelines and client-specific guidelines.
- Carrying out moderation and training accordingly to the times scheduled in the project schedule
- Offering support to other moderators who need assistance as well as mentoring new moderators and supporting them
- Complete shift reports using templates provided according to individual project requirements
Currently we are looking for people who would like to work with The Social Element on an ad hoc project basis. We have many live events throughout the year where we need talented professionals to come onboard and support us – we would love to starting building a relationship with you!
Working Hours
This is temporary and occasional work. Ideally, we are looking for candidates who have flexibility to work across weekdays, evenings and weekends to cover all project hours. Working times may change and the amount of hours you will be required to work may increase or decrease depending on the needs of the projects.
Child Protection
At The Social Element, we place the protection of children at the heart of everything we do. We believe everyone has a responsibility to promote the welfare and safety of all children, regardless of their age, disability, gender identity, race, religion, sex, or sexual orientation. All candidates will have to agree to a criminal background check and provide details for 2 professional referees at the point of accepting an offer of work.
Requirements
Excellent US English level: As you’ll be reviewing comments in US English having outstanding written communication skills and the ability to read between the lines is a must.
Ability and feeling comfortable working in fast-paced environments with the ability to multitask and navigate a fast-moving live chat.
Background experience: either in moderation, and/or community management, or a gamer & live stream enthusiast.
Social Media knowledge: Experience in using either Twitch, Discord, Facebook, Twitter, Instagram, in particularly live streaming platforms e.g. Twitch, TikTok, YouTube, Vimeo, etc.