Company: Publix
Industry: Private
Employment Type:- Full Time
Work Hours:- 8 Hours
Locations:- USA
Full Job Description:-
Publix Super Markets is looking for a dedicated and driven individual to join our team as a Live Chat Officer. This is a part-time remote position, providing you with the flexibility to work from the comfort of your home while delivering exemplary customer service to our online shoppers. As a Live Chat Officer, you will be the first point of contact for customers seeking assistance, and your role will be pivotal in ensuring their satisfaction throughout their shopping experience.
Responsibilities
- Customer Engagement: Actively respond to customer inquiries via live chat, providing timely and accurate information regarding products, services, and policies.
- Issue Resolution: Address and resolve customer concerns and complaints with empathy and efficiency, ensuring a positive customer experience.
- Product Knowledge: Stay informed about Publix Super Markets’ products and promotions to effectively assist customers and enhance their shopping experience.
- Documentation: Maintain accurate records of customer interactions, feedback, and any issues raised during chat sessions for further analysis and enhancement of services.
- Collaboration: Work closely with other departments to escalate unresolved issues and share insights that could help improve customer service processes.
- Performance Evaluation: Participate in regular performance assessments and engage in continuous training to enhance your skills and contribute to the team’s overall performance.
- Feedback Collection: Actively solicit feedback from customers to identify areas for improvement and better understand customer needs.
- Adaptability: Adjust to changing priorities and workload while maintaining high standards of service.
Requirements
Education & Experience:*
- High School Diploma or equivalent required.
- Previous customer service experience is a plus, but not mandatory.
Skills & Competencies:
- Resourcefulness: Ability to troubleshoot customer problems and find effective solutions promptly.
- Drive: Demonstrated motivation to achieve goals and meet performance benchmarks.
- Communication: Excellent verbal and written communication skills, ensuring clarity and understanding for all customers.
- Planning: Strong organizational skills to manage multiple chat sessions, prioritize tasks, and maintain focus in a fast-paced environment.
Technical Skills:
- Proficiency in using live chat software and various digital communication tools.
- Basic knowledge of computer systems and online shopping platforms.
Working Environment
At Publix Super Markets, we strive for excellence and uphold high standards in all endeavors. We foster a supportive culture that values collaboration, innovation, and customer-centricity.
Benefits
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- Gym membership to promote a healthy lifestyle.
- Opportunities for travel representing Publix Super Markets at various events and conferences.
- Paid overtime for hours worked beyond the standard part-time schedule.
Live Chat Officer – Remote Work
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