Investigation Specialist II , Flex I&O

Key job responsibilities

• Investigate high-severity incidents involving Flex DPs, ensuring thoroughness and accuracy in all findings.
• Provide well-informed business decisions based on investigative outcomes.
• Take ownership of functional issues, offering high-quality solutions and championing proactive improvements.
• Exhibit excellent individual problem-solving and analytical skills to review and investigate cases.
• Demonstrate technical competence and self-motivation, thriving in a fast-paced team environment with minimal supervision.
• Display flexibility by working within different queues and providing support as needed for additional tasks, deep dives, and escalations.
• Ensure compliance with established procedures and Service Level Agreements (SLAs) while achieving and maintaining high-quality and performance metrics.

Join our team as an Investigation Specialist II and play a crucial role in maintaining high standards of quality and compliance, ensuring we achieve the best outcomes for our business and stakeholders.

A day in the life

Basic Qualifications

• 18 months of investigations experience
• Experience handling escalations

Preferred Qualifications

Experience handling escalations, and the ability to thrive in an ambiguous environment.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Under the Los Angeles Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Under the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $35,000/year in our lowest geographic market up to $71,400/year in our highest geographic market. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Depending on the position offered, equity, sign-on payments and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.