Now Brewing – Group Manager, Payments Product Innovation & Programs (Remote – U.S.)! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

As the group manager, payments product innovation & programs, you will work within the Payments, Card and Fraud (PCF) organization and report into the Director, Payments Strategy & Operations. As an innovator, you will work cross-functionally with teams from digital ordering & delivery, loyalty and rewards, operations, product, and technology to delivery industry leading experiences for customers by offering friction-light checkout experiences. As a people leader, you will also work to help define not only the payments roadmap, but the career growth of others within the group.

As a group manager, payments product innovation & programs, you will…

• Be partner-focused and partner-first – you will lead and manage a hybrid, high-performing team of payments professionals at varying stages of their careers and will need a situational leader who leads inclusively, is accessible, a great listener, is high energy, and can roll his/her sleeves up when needed

• Champion the opportunities that the Payments Strategy and Operations Team can achieve by supporting and developing clear communication tools to communicate strategy to leadership and partner teams.
• Lead with data-know the metrics you expect to move, build strong business cases for your strategic levers, track performance and be ready to respond to signals and make data-driven prioritization decisions with other key stakeholders
• Question everything– by having a deep, commanding knowledge of payment infrastructure, 3rd party services and know when to ask for something new or to leverage existing tech in a new way, to achieve mutual objectives.

• Balance forward-thinking innovation with day-to-day operational excellence; you will manage the quarterly roadmap and team prioritization along with end-to-end payment operations, ensuring accuracy, efficiency, and compliance with industry regulations.
• Organize and lead support efforts for new and existing implementations across all customer channels while also ensuring direct alignment with the broader payments business plan, solution roadmap, and extended digital partners.
• Be responsible for the development and execution of evolving the Starbucks payments ecosystem and championing the omnichannel customer payments experience to a unified commerce platform and ROI-based approach.

We’d love to hear from people with:
• 4-year bachelor’s degree
• Master of Business Administration (MBA) degree or comparable experience (preferred)
• 7+ years of relevant work experience taking on roles of progressive responsibility

Other Jobs You May Be Interested In

• A mix of day-to-day payment operations (at a large scale, global retailer, hospitality, or digital company), and product management experience across those 8+ years; experience working in licensed or franchised organizations a plus
• Equivalent experience with 3rd party fintech implementation teams
• Experience with digital & retail technologies, e-commerce, and mobile applications, considerable experience working with technology and engineering teams to bring these capabilities to life
• Demonstrated experience and knowledge of the global payments/fintech landscape and ecosystem (has built and/or managed global payments platforms and partners), significant and at scale experience working with existing and emerging payments products and technologies such as credit/debit, ACH/pay-by-bank, digital wallets, closed loop/gift cards, fraud, biometrics, alternative/digital currencies, etc.

• A natural curiosity to solve complex challenges and ask ‘why not’ when evaluating solutions
• Clear communication skills and the ability to drive forward in the face of ambiguity
• 7+yrs of experience in project planning, management and delivery of new products and experiences, including all elements of scope, time, cost, risk, integration/dependency management, sourcing, legal, and communications

• A consumer-centric, technologically savvy professional, responsible for bringing together business, technology, and operational priorities, has a deep understanding of data and analytics coupled with the creative mindset to transition raw data into actionable insights and compelling vision, strategy, product development, and execution, increasing customer lifetime value

group manager, Payments Product Innovation & Programs (Remote – U.S.)

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