Flipkart Careers – Freshers work from home Jobs

As a Customer Support Associate at Flipkart, you will play a pivotal role in ensuring our customers receive exceptional service. This role involves handling customer inquiries, resolving issues, and providing support to enhance the overall customer experience. This is a work-from-home position, allowing you to contribute to Flipkart’s mission from the comfort of your own space.

 

Key Responsibilities:

  • Manage inbound and outbound customer calls, emails, and chat interactions with professionalism and empathy.
  • Address customer inquiries regarding products, services, and order status promptly and accurately.
  • Resolve customer complaints and issues effectively, aiming for first-contact resolution whenever possible.

 

  • Document interactions and maintain accurate records of customer feedback and issues in the company CRM system.
  • Collaborate with other departments to resolve complex issues and escalate concerns as needed.
  • Contribute to process improvement initiatives by providing feedback on common customer issues and suggesting solutions.
  • Maintain up-to-date knowledge of Flipkart products, services, and policies to provide accurate information to customers.

 

Required Skills and Qualifications:

  • Bachelor’s degree or equivalent experience.
  • Strong verbal and written communication skills in English.
  • Proficient in using computer systems and software, including CRM tools and Microsoft Office Suite.
  • Ability to work independently and manage time effectively in a remote work environment.
  • Excellent problem-solving skills with a customer-centric approach.
  • Strong attention to detail and ability to handle multiple tasks simultaneously.
  • Previous experience in a customer service role is a plus but not required.

Experience:

  • 0-2 years of experience in customer service or related fields preferred.
  • Freshers are encouraged to apply, as training will be provided.

 

Working Hours:

  • Flexible working hours with shifts available across various time zones.
  • Availability to work weekends and holidays as required.

 

Knowledge, Skills, and Abilities:

  • Exceptional communication skills with a friendly and professional demeanor.
  • Ability to work well under pressure and handle high call volumes.
  • Strong analytical skills to troubleshoot and resolve customer issues.
  • Adaptability and willingness to learn new skills and processes.
  • High level of self-motivation and discipline to thrive in a remote work setting.

 

Benefits:

  • Competitive salary and performance-based incentives.
  • Comprehensive training and ongoing professional development.
  • Flexible work-from-home arrangements.
  • Health and wellness benefits.
  • Employee discounts on Flipkart products.
  • Opportunities for career advancement within the company.

 

Why Join Flipkart:

Other Jobs You May Be Interested In

At Flipkart, we value our employees and strive to create a supportive and dynamic work environment. By joining us, you will be part of a leading e-commerce company known for its innovation and customer-centric approach. We offer a unique opportunity to grow your career while contributing to our mission of making online shopping accessible and enjoyable for everyone.

Some Useful Important Links

Apply Now

Click Here

Interview

Question & Answers

  

Click Here

Create Free

Professional Resume

  

Click Here

 

Related Posts: