Fedex Work From Home No Experience, Fedex Wfh Jobs, Fedex Jobs (Remote, Entry Level)

Perform a variety of customer service duties to support FXF Mexico operations, and responds to customer’s needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.

 

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

1. Answer call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements
2. Provide current shipment information and basic follow-up activity available in computer systems
3. Initiates pick-up, delivery, shipment research, rate quotes, and exception requests
4. Assists and/or resolves customer complaints
5. Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction
6. Comply with all applicable laws/regulations, as well as company policies/procedures
7. Liaison between customers & service centers to resolve operational issues
8. Provide sales leads to sales employees
9. Perform other duties as required

Disclaimer: This job description is general and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job.

 

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QUALIFICATIONS:
• College Degree / Equivalent & 1 year experience in customer problem/resolution
• Bilingual English/Spanish, written & verbal skills
• Good research, problem problem-solving skills with emphasis on operation, credit, billing, collections, tariffs, pricing, rating and general company policy and procedures
• Good negotiating and mediating skills

• Organized with the ability to multi-task
• Motivated with the ability to make independent decisions
• Good computer skills (Excel, Word and Outlook
• Clear and articulate speaking voice
• Excellent human relations, communication, and telephone etiquette skills
• Must complete the assigned customer service basic courses
• Ability to work variable shifts

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