Entry Level Help Desk – Remote

Respond to inbound calls, chats, and emails with professionalism, adhering to company and departmental guidelines.

 

Diagnose and resolve technical issues related to Windows operating systems, call center operations, and connectivity problems.

Provide exceptional customer service, ensuring a positive experience for every interaction.

Offer additional solutions and services to customers, contributing to their overall satisfaction.

 

Primary Duties

Handle incoming technical support inquiries through phone, chat, and email channels.

Troubleshoot and resolve voice, data, video, and connectivity issues promptly.

Document each customer interaction thoroughly and accurately.

Support colleagues by providing backup assistance when necessary.

 

Additional Details

Flexible scheduling options are available.

Opportunity for bonuses and potential raise after 4 months based on performance.

 

This position is ideal for individuals passionate about technology and customer service, offering a supportive work environment and growth opportunities.

If interested, please apply with your updated resume. We look forward to hearing from you!

Employment Type: Full-Time